Injury Services Advisor

Belmont | Other

About You


You will be an experienced Injury Management Advisor/ Return to Work Coordinator able to provide specialist injury management support for employees work and non-work-related injuries and illnesses. You will be a specialist in providing technical advice, coaching line managers in developing the necessary skills to drive appropriate safety behaviour and utilising external professional networks to optimise results. You're a respectful and professional person who demonstrates exceptional moral values in everything you do.


About the Role


Based in Belmont WA, this position will allow you to influence processes and provide suitable return to work opportunities for injured employees based at our Immigration Centre. You will partner with the business to achieve safety targets and implement strategies to attain an optimal outcome for the employee and Serco. Stakeholder management is key and good time management will be required to manage a high-level workload.


To be successful you will have: 

  • The highest levels of personal integrity and ethical behaviour
  • High level of Workers Compensation exposure
  • Return to Work Coordinator Accreditation - essential
  • Knowledge of the relevant state workers compensation legislation
  • Experience managing an allocated injury management portfolio
  • Ability to influence, coach and mentor line managers in injury management processes
  • Experience providing accurate and timely advice to injured employees
  • Payment and recoup of wages
  • Case Conferencing and participation in Case Reviews with insurers
  • Strong knowledge of the injury management process and procedures, rights and responsibilities 
  • Tertiary qualification - desirable

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.


About Us

We are trusted to ensure the safety and wellbeing of people in our care across Australia's network of immigration centres. Our team provides fully integrated services across facilities management, accommodation, catering, welfare, engagement, security, transport, and escorting. We are committed to treating people in our care with dignity and respect in a safe and secure environment.


At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Health, Immigration, Justice and Transport. But no matter your role or where you're based, we each share the same goal - to bring service to life to make a positive difference every day. To learn more please visit


Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.

Serco values of Trust, Care, Innovation and Pride underpin everything we do.  We are curious, creative and collaborative. Our people help in ways that matter. 

We are committed to diversity and we encourage people to apply from different backgrounds.  By joining Serco you will have access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

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Contract Type
Expiry Date
20/06/2023 02:53:00
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