IT Project Manager

Home Based | IT & Telecoms

 

 

IT Project Manager  
Remote + travel
Full Time

Package: Up to £60,000 + benefits

 

We aim to create an inclusive workplace in which everyone can thrive:

 

  • We are a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard
  • We have reduced our gender pay gap from 10.9% to 6.9% (in the last 12 months) and increased women in leadership roles from 21% to 32% (2018-2022)
  • We have reduced our ethnicity data gap from 40% to 20%, and our disability data gap from 95% to 50% over the last 12 months
  • We were recognised in May 2022 as one of only 3 companies (from 100) to achieve Tier 1 accreditation in the CCLA Mental Health Benchmark Report

 

As a business we advocate flexible working as we know that your time is valuable, both inside and outside of work. We also provide an extensive Employee Assistance Program to include online counselling, webinars, health check-ins and financial wellbeing assistance.

 

Careers in IT Services:

 

IT is at the heart of many of the vital services that Serco provide, from caring for vulnerable people, managing complex public services, to heavy rail and hospital operations. IT Services underpin Serco teams in many of the key public services we deliver in the UK, Europe and globally, making a difference to thousands of people every day.

 

The people in IT Services are passionate about what they do and are proud to make a positive difference to the services that Serco delivers. Working together with the shared goal of providing the best service for our customers, this is what drives the culture and mindset, this is the Serco value and that is why a career with us is so rewarding.

 

The Role:

 

The Technical Delivery Manager will be responsible for successfully delivering IT workpackages, including supporting pre-sales, analysis, cross functional development and systems integration. The Technical Delivery Manager owns the IT solution delivery and is ultimately responsible for the delivery of the cost, quality, and timely delivery of the IT solution. They will oversee all internal delivery teams as well as any external partners/suppliers delivering as part of the IT work-package.


Responsibilities:

 

  • Manage delivery partners/suppliers to ensure they deliver in accordance with the contract (SLA's)
  • Identify and proactively resolve supplier issues quickly and easily, and escalate when required
  • Ensure supplier applies effective use of standard methodology and processes
  • Responsible for planning Service Acceptance and working with Operations teams to ensure ready-for-service is achieved
  • Ensure working and current documentation is stored in a location that's accessible by team members during the project
  • Be compliant with all DSO Governance e.g., Weekly reporting, gate reviews, lessons learnt/post implementation reviews, closure report  

 

Requirements:

 

  • Significant project experience or technical delivery management of IT Change and IT projects as a Developer, Business Analyst or IT Project Manager.
  • Strong experience in dealing with senior business users, determining delivery scope and priorities as well as resolving issues
  • Skills and knowledge acquired through Development, Technical Design, or Technical Project Management.
  • Good understanding and knowledge of Project Management, Change Management
  • Foundational understanding of Systems Integration, Systems Development Life Cycle Methodologies, Quality Assurance and Testing, Requirements Gathering, and Systems Analysis/Design
  • Proven history and track record of completing quality Technology projects on time, as well as a proven track record in coaching and mentoring others to success
  • Proven ability to plan IT work-packages, building delivery backlogs, progress monitoring including budget control and milestone control; issue and risk management
  • Excellent presentation skills and strong negotiation skills
  • Ability to anticipate and build contingency plans
  • Good problem solving skills
  • Ability to handle stressful situations with perseverance and professionalism
  • Ability to multi-task efficiently
  • Good Project Management skills including: Estimating, Scope Management, Budget Management, Work-package Planning, Time Management, Risk Management, Change Management, Issue/Conflict Resolution, Communication Management, Quality Management, Testing Plans, Training Plans, Team Management
  • Experience managing teams delivering IT work-packages and involving multiple software application integrators
  • Knowledge of application development and system architecture

 

What we offer:

 

  • 25 days annual leave + 8 bank holidays
  • Flexible working considered
  • Pension - 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion

 

We encourage you to apply even if you don't match every single aspect of the job description. We're looking for great people and are big on career development, so we're open to reviewing all applications.

 

 

 

 

 

Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Reference
283497-en_GB
Contract Type
Expiry Date
21/02/2023 01:39:00
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