IT SACM Operations Lead

Solihull | IT & Telecoms

IT SACM Operations Lead
Hybrid - Attached to the Solihull Office with UK Travel       
Full Time, Permanent   

Competitive Salary    


Here at Serco, we are seeking an experienced IT SACM Operations Lead to spearhead the development of the Service Asset and Configuration Management function, including HAM and SAM across the UK & Europe to support the 10K+ Serco employees across our business, meeting the needs and expectations of Serco's expanding business, through growth, diversification and acquisition.


The role involves planning, managing and maturing a new ITAM and SACM capability for the digital and technology estate for Serco, including the design, delivery and operation of both standard and non-standard IT asset management services.


You will be responsible for establishing and maintaining effective processes and practices that ensure the accurate and up-to-date configuration of all assets and services, enabling efficient and reliable service delivery. The role requires a combination of technical expertise, leadership skills, and a strategic mindset to contribute to the overall success of our IT Service Management (ITSM) initiatives.


As part of this you'll:


  • Develop and implement a SACM strategy aligned with organisational objectives
  • Collaborate with key stakeholders to understand business requirements and translate them into SACM processes
  • Lead and mentor a team of SACM professionals, providing guidance and support
  • Work closely with the procurement and commercial teams to optimise spend and reduce wastage
  • Design, implement and continuously improve SACM processes to ensure accuracy and efficiency
  • Identify and address process bottlenecks to enhance overall service delivery
  • Oversee the identification, control and status accounting of configuration items (CIs) throughout their lifecycle
  • Conduct regular audits of the CMDB to verify the accuracy of configuration data
  • Develop and maintain relevant metrics and key performance indicators (KPIs) for SACM

What you'll need to do the role:


  • Proven experience in Service Asset and Configuration Management
  • Strong knowledge of ITIL framework and practices
  • Leadership and team management skills
  • Excellent communication and interpersonal skills
  • Analytical mindset with a focus on continuous improvement
  • Experience with ITSM tools and CMDB solutions is desirable
  • Familiarity with automation tools for configuration management
  • Project management skills
  • Senior Management experience across Digital Operations, strong commercial acumen as well as a strong understanding of transformation practices and continually evolving and changing organisations


Why Serco:


Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.


What we offer:


  • Company car
  • Bonus scheme - 5% on target, 10% exceeding targets
  • Private healthcare
  • Flexible working considered
  • Pension - 6%
  • A company passionate about diversity and inclusion
  • Growth and development opportunities - Serco will support with a range of qualifications
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
  • Up to 25 days annual leave plus bank holidays, with the option to purchase more
  • Life assurance


If you are a dynamic professional with a passion for optimising IT service delivery through effective SACM practices, we invite you to apply for this challenging and rewarding position. Join us in shaping the future of our Data, Digital and Technology Services!



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
31/07/2024 01:12:00
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