International corporate need to hire a new IT Service Desk Analyst to join their team on an ongoing basis. Initially working remotely the desire is for people to gradually return to the Folkestone office. The ideal candidate will be bilingual (English with the addition of Spanish, Italian or German) and will have client facing experience in addition to basic IT knowledge.
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
May install software or perform hardware testing remotely.
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
Basic ability to work independently and manage one's time.
Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and Internet directory services software.
For full details of this excellent opportunity please submit your CV.