ITS Support Officer-Information Technology Services

Sydney | Other
  • Global organisation with excellent career opportunities

  • Full time permanent role based in Melbourne VIC or Sydney NSW

  • Competitive Remuneration + Additional Benefits


About you

You are a motivated and driven individual with a passion for providing IT support. You have exemplary interpersonal skills and ensure that all requests are responded to in a timely manner. You are highly confident in your ability to deliver positive and valuable solutions. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.


About the role

Reporting to the IT Service Line Lead, you will provide first & second level IT Support to the Serco business. You have experience as the first point of contact for internal and external stakeholders with IT enquiries, incidents, and requests and respond to them in a timely manner. You will also coordinate the installation of systems and software releases, support the data administration teams during day & night shifts, escalate security breaches and work on PC moves & builds.


To be successful in this role, you will have:


  • A related degree or diploma course with little or no relevant work experience or

  • A lesser qualification (such as Microsoft Certified Professional (MCP), and/or A+ hardware Certification) with relevant work skills and experience.

  • A demonstrated broad knowledge of appropriate information systems and processes including and a wide range of application software including MS Office (Word, Excel, PowerPoint, Project) and other applications

  • A demonstrated broad knowledge of application packaging in both SCCM and Intune (win32apps)

  • A demonstrated broad knowledge of group policy and windows scripting

  • A well-developed understanding of Personal Computers and peripherals

  • A well-developed understanding of communication technologies

  • Experience working in a Customer Service environment and exposure Windows 2008/12 / 7/10 in a WAN environment would be an advantage


This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role. All applicants need to have working rights in Australia. Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.


About Us


We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people's lives every day.

At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you're based, we each share the same goal - to bring service to life to make a positive difference every day. To learn more please visit


Join Us

If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter. 

We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

NOTE: Google Chrome is the preferred browser to access Serco careers website.


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Contract Type
Expiry Date
07/04/2023 02:55:00
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