JFD HQ Lead Administrator

Swindon | Other

JFD HQ Lead Administrator

UK Defence Academy

Shrivenham, SN6 8LA

£22,634.56 per annum plus benefits


Serco have an exciting opportunity for an experienced Administrator to join our team based at the Defence Academy in Shrivenham, Swindon.  The Lead Administrator will provide effective administrative and secretarial support to Joint Forces Development (JFD) HQ, in particular the Information Governance team. You will be responsible for monitoring the inbox daily for incoming work, checking the data protection impact assessment register for forthcoming annual reviews, and maintaining information registers.


Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.


Main responsibilities of the role include:

  • Maintain information registers: keep JFD HQ IT asset register up to date; review O365 Group Site register; monthly review of JFD Third Party Supplier Assurance register, obtaining new entries from UK Strat Comm team.
  • Monthly check of Information Asset register: producing a quarterly report to show information due for update, issuing reminders to the IA focal points for completion, ensuring required updates completed within agreed timelines to feed into TLB Information Governance working group.
  • Action requests in relation to Authorised Demander duties: ordering via the MOD Net catalogue, creating Microsoft Groups, amending group permissions via Self Service Group Management.
  • Creation of new SharePoint sites for JFD HQ, keeping corporate portals up to date.
  • Monthly moribund (frozen) accounts checking ensure the list is updated and liaise with IM Focal Point as necessary to report back to the TLB.
  • Provide general administrative support: undertaking/monitoring comms for the Information Governance and Assurance team; maintaining the JFD HA Organisation Chart; updating associated portals; filing/archiving; general tasks within the department.


What you need to do the job:

  • GCSE's (A-C) or equivalent in English and Maths.
  • Able to use a variety of communication methods (spoken, written, behaviour).
  • Previous administrative experience; knowledge and understanding of general office practices.
  • Good attention to detail; ability to interpret information and seek clarification by testing.
  • Must be methodical, have proven organisational skills and able to work under pressure.
  • Ability to work collaboratively in a team environment.
  • Problem solving skills are a must in this role.
  • Excellent customer service skills.
  • It is essential that the successful candidate is PC literate, with a good level of experience in MS Office including Outlook, Word, Excel. 
  • You will have to gain enhanced clearance within the first 3 months of employment.  Serco will arrange this on your behalf.


The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

  • Free, secure onsite parking.
  • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
  • Gym membership, the site boasting 2 fully equipped gymnasiums.
  • 18-hole golf course (annual membership circa £375).
  • Fully equipped riding stables, with the opportunity for lessons.
  • Other sporting facilities include tennis courts, Astro-turf football pitches and much more.


What we offer:

  • 25 days annual leave plus bank holidays.
  • Annual leave purchase scheme.
  • Serco-Flex - local working policy which supports home working options dependant on role requirements.
  • Up to 6% contributory pension scheme.
  • Flexible working options.
  • Free onsite parking.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive app, Health Cash Plans, and more.
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
  • A safe and supportive culture.
  • A company passionate about diversity and inclusion.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Register & Apply Now Login & Apply
Contract Type
Expiry Date
11/10/2023 02:18:00
Shortlist Email me jobs like this  Back to listing