Job Coach-Restart

Birmingham | Other

Job Coach - Restart

West Bromwich, B68

Full time, permanent

£24,000 - £29,000 per annum, DOE



Are you looking for a full-time job as a Job Coach in Birmingham? Our Employment, Skills and Enterprise business is looking for someone to manage, develop and support a caseload of customers, providing encouragement, training, brokerage, and co-ordination of activities including development planning, effective monitoring and guidance that will ensure progression to sustained employment.


As a Job Coach, you will work with customers to build strong, collaborative relationships, tailoring support to their needs, motivating, coaching, and challenging them to fulfil their potential and enabling them to secure sustainable employment. 


The hours are full-time, Monday to Friday from 09:00 to 17:00 based at our ideally located Birmingham City Centre office. 



What you'll need to do the role


To succeed in this role, you must have experience working in a fast-paced, target-driven environment. You will need to have excellent communication and interpersonal skills, as well as the ability to work independently as well as part of a team. Working well under pressure and meeting strict deadlines will be essential.


The ideal candidate should be able to demonstrate ability and experience of coaching and influencing through previous work and have a genuine passion to make a difference to customers. You will also need knowledge of local job markets and the recruitment sector.



This role requires an enhanced DBS and BPSS to be completed covering pre-employment checks:

  • identity
  • employment history (minimum of 3 years)
  • nationality/immigration status
  • criminal records


What we offer

  • Up to 6% contributory pension scheme 
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more 
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts 
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion  
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships. 
  • Interesting and enjoyable work 
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities 
  • Up to 25 days annual leave plus bank holidays

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
31/07/2024 01:14:00
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