Key Worker Manager-HMP Fosse Way

Leicester | Other


Key Worker Manager - HMP Fosse Way

Leicestershire, LE18 4TN

Salary - Up to £35,000

Permanent (Full-Time, 40 Hrs)


Here at Serco, we are looking for a Key Worker Manager to join our new Category C Prison, HMP Fosse Way.


The purpose of the role is to ensure that the HMP Fosse Way Key worker scheme is compliant with all contractual obligations; that quality of delivery is monitored and reported accurately; and that key services to prisoners are delivered to expected standards.

Some of the other responsibilities of the Key Worker Manager are as follows:


  • To ensure a high level of security and confidentiality is maintained in relation to staff and prisoners, and that all information, both written and verbal, is treated confidentially in line with GDPR
  • Manage and oversee Quality Assurance against contractual commitments
  • To ensure all stakeholders have access to relevant communications and information regarding key working.
  • The Key Worker programme operates efficiently and effectively (where appropriate).
  • To ensure that staff have access to the relevant training required for the key worker role namely FMI and key working.
  • Ensure all employees receive an annual performance and development review, and then ensure that the objectives within the appraisal are achieved.
  • Work with all employees to foster an entrepreneurial culture which supports ideas and new initiatives to enhance our level of service deliver and cost efficiency.
  • Managing performance and disciplinary issues in accordance with Serco policy and procedures.
  • Contribute to the delivery and achievement of all performance measures, contract outcomes and locally agreed targets including KPI's/CDIs
  • Ensure that key worker delivery deadlines are met


What you will need to do the role


Essential Qualifications:

Recognised qualification in Maths and English

IT Literate

Experience in managing people & delivering a service in accordance to contractual requirements


Excellent knowledge of Microsoft packages

Good working knowledge of databases e.g., P NOMIS

Demonstration of flexibility and the ability to work to deadlines and under pressure

Skills and Abilities:

Able to form good working relationships

Able to work independently and as part of a busy small team

To solve issues at the earliest stage, presenting solutions to managers when required

To adhere to GDPR at all times

What we offer:

  • A competitive salary
  • A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Cycle to Work Scheme Annual Leave Purchase Scheme and more
  • Access to a huge range of discounts and exclusive deals
  • The chance to make a positive difference in a company passionate about diversity and inclusion  
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Contract Type
Expiry Date
28/03/2023 02:56:00
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