Kitchen Support/Catering Assistant

Norwich | Other

Kitchen Support/Catering Assistant


Norfolk & Norwick University Hospital


Full time - 37.5 hours per week - 5 days a week for 8 hours per day between 0600 - 2030 hours


Salary - £22,383.00 plus Serco Benefits


Main Purpose:


To provide a retail catering service that meets the expectations of the patients, staff and visitors both in terms of quality safety and value for money. You will be working in a kitchen environment helping with basic food preparation.


Main Accountabilities: 


  • To maintain food safety and hygiene standards in your work area and apply the food safety procedures applicable in work area. Inclusive diet and allergen awareness.
  • Ensure that all work is carried out in line with Health and Safety, Quality and Serco and Trust policies and procedures and all documentation and work records are completed accurately.
  • To correctly use and take care of all equipment and materials associated with tasks and immediately report any faults to a supervisor.
  • Store goods correctly and use stock on a rotational basis to optimise sales and minimise food wastage.
  • Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team, supporting and improving mystery shopper feedback.
  • Respond in a timely manner to work activities using judgement and knowledge to select the most appropriate activity based on the needs of the service or location to ensure an efficient service provision.
  • Ensure that high personal hygiene and infection control standards are maintained in relation to personal tasks.
  • To undertake visual inspection of equipment,  prior to use, in line with H&S and training  and take out of service  and report to supervisor if any equipment is faulty, completing appropriate paperwork.
  • Empowered to use judgement when selecting activities to ensure a balance of the needs of the customer and business.
  • Perform tasks wearing the correct uniform and protective clothing at all times.
  • Completing of mandatory training, e.g manual handling/risk assessment/fire safety training.
  • Able to work to agreed standards and follow work instructions.
  • Flexibility - to respond to changing demands.
  • Empathetic - using judgement, understanding and empathy to support patients.
  • Efficient and organised - Respond in a timely manner to work activities using judgement and knowledge to select the most appropriate activity based on the needs of the service or location to ensure an efficient service provision.
  • Safety conscious.
  • Basic skills training, e.g Food preparation, Basic Food Hygiene, Diet and Allergen awareness.
  • Requires full knowledge of Serco and Trust working practices and procedures and Health and Safety requirements including infection control and Food Hygiene (Training will be provided).




What you will need for the role:


  • Correctly use protective equipment.
  • Ensure the Health and Safety of self and other hospital users.
  • Demonstrate a flexible approach e.g. when asked to change routines.
  • Be multi skilled and flexible when undertaking all activities.
  • Use degrees of physical effort for all activities.
  • Be trained in the correct way of carrying out activities safely and efficiently and in the safe use of different types of machinery and equipment.
  • This is a physical role and there will be a requirement to be mobile for the majority of the work period.
  • Flexibility of remit across retail functions. Day to Day operations may dictate business priorities and areas of work with short or no notice period. 



What we offer 


  • Up to 6% contributory pension scheme. 
  • 25 days annual leave plus bank holidays. 
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. 
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. 
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. 
  • Interesting and enjoyable work. 
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
28/05/2024 01:17:00
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