Lead Administrator

Swindon | Other

Lead Administrator - Support Operations Team

UK Defence Academy, Shrivenham, SN6 8LA

Full Time, Permanent (37 hours per week)

£23,030 per annum plus benefits 


As an equal opportunity's employer, we are open to applications from candidates that are looking for flexible hours, full time and part time hours.


Serco have an exciting opportunity for an experienced Administrator to join our team based at the Defence Academy in Shrivenham, Swindon. The Support Operations Team (SOT) Lead Administrator will work with the team to provide effective administrative and specialist functional support by ensuring a high standard of administrative provision and functional activities.


Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.  


Main responsibilities of the role:

  • Act as the point of contact and subject matter expert on SOT matters, provide customer service and liaison to both internal and external customers.
  • Provide effective Administrative and Functional support to the Defence Academy Headquarters - Support Operations Team.
  • Provide support to the Estates Assurance Group monthly meeting taking Records of Decisions (RODs).
  • Provide support to the SOT Team Leader and wider team in the delivery of a range of Ops services related matters.
  • Minute taking for the monthly Security Working Group meeting and RODs for the weekly Digital Leads meeting.
  • Provide support to the CERMS Monthly Project Board to include taking RODs.
  • Provide administration of the course, event and room booking system and act as the POC for all Defence Academy room booking requests, ensuring the timely action of all requests.
  • Word processing, filing, photocopying, scanning and transmission of emails.
  • Maintain electronic and hard filing systems including receipt and issue of SOT related documents, records, data and file archiving and the maintenance of departmental notice boards.


What you need to do the job: 

  • GCSE's (A-C) or equivalent in English and Maths.
  • Able to use a variety of communication methods (spoken, written, behaviour).
  • Previous administration experience is preferable.
  • Knowledge and understanding of general office practices, specifically formal letter writing.
  • Proven ability to arrange, record and minute meetings.
  • Must be methodical, have proven organisational skills and able to work under pressure.
  • Problem solving skills are a must in this role.
  • Excellent customer service skills.
  • It is essential that the successful candidate is PC literate, with a good level of experience in MS Office including Outlook, Word, Excel. 
  • You will have to gain enhanced clearance within the first 3 months of employment.  Serco will arrange this on your behalf.


The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

  • Free, secure onsite parking.
  • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
  • Gym membership, the site boasting 2 fully equipped gymnasiums.
  • Site also has a heated outdoor swimming pool (open May-Sep).
  • 18-hole golf course (annual membership circa £375).
  • Fully equipped riding stables, with the opportunity for lessons.
  • Other sporting facilities include tennis courts, Astro-turf football pitches and much more


What we offer:

  • 25 days annual leave plus bank holidays and the chance to purchase additional days.
  • Serco-Flex - local working policy which supports home working options dependant on role requirements.
  • Serco discounts which include cinema, entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
  • We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion. 
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, apprenticeships, formal study and much more to support you to build your career with Serco.


To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


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Contract Type
Expiry Date
17/06/2023 02:56:00
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