Lead Administrator

Lead Administrator 

UK Defence Academy, Swindon, SN6 8LA 

Full time 

Salary of £24,791 plus benefits  

Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post-graduate education and most of the command, staff, leadership, Defence management, acquisition, and technology training for members of the UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD's primary link with UK universities and international military educational institutions.  

Serco have an exciting new role as a Lead Administrator at the Defence Academy. You'll help to ensure the smooth running of the office and monitor own workloads and those of any reporting staff.  You will also be responsible for the co-ordination and control of all incoming work as directed by the customer and Team Leader.

This is a customer facing role, working in a dynamic, high-performance team within Joint Services Command and Staff College (JSCSC).

You will be working closely with the military staff and a small team of Administrators. You will often be the first point of contact for our course members and staff via various communication channels; face to face, email or via telephone.

You will be taking on a wide range of responsibilities and be expected to work independently on occasions but also with the wider team to ensure customer satisfaction is always achieved.

Key Accountabilities: 

• Actively engage with induction processes to ensure the successful completion of own and colleague's probationary periods. Supports colleague development. 
• Assist Lead Admin/Specialist Co-ord/Team Leader or other departmental staff to undertake all required admin tasks, focussing on delivering service excellence. 
• Take a pro-active role within the Department to liaise with your colleagues and customers and be fully conversant with your workload. 
• Effective communication with your Serco/Military/Customer colleagues. 
• General administration duties. 
• Production, amendment and maintenance of any assigned spreadsheets and databases including uploading of information to share sites (SharePoint) and (as an added value activity) virtual learning environments. 
• Arranging appropriate meetings, including drafting agendas, chairing and managing attendance at meetings, active participation at meetings and production of action notes as required. 

What you'll need to do the role:

• Good level of general education, preferably with GCSE's (A-C) or equivalent in English and Maths 
• Ability to communicate at all levels, using a variety of communication methods (spoken, written, behaviour) 
• Previous admin experience with a good understanding of GDPR
• Problem solving skills
• Excellent customer service skills
• Experienced in MS Office including Outlook, Word and Excel

The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include: 

• Free, secure onsite parking. 
• Opportunity to join many sports and activity clubs (heavily subsidised subscription costs). 
• Fully equipped riding stables, with the opportunity for lessons. 
• Other sporting facilities include tennis courts, Astro-turf football pitches and much more. 

 What we offer: 

• 25 days annual leave plus bank holidays and the chance to purchase additional days. 
• Serco discounts which include cinema, entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships. 
• We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.  
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. 

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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