What is the purpose of the role?
This role plays a key part in supporting the day-to-day performance management of our leak detection contractors, supervising the effective delivery of leakage targets in the field for the Thames Valley region. Working closely with a range of stakeholders, you will also report on data, analysing trends and ensuring suitable objectives are actioned as a result.
What makes this role unique?
This ever changing and fast paced role, gives you the opportunity to work in a business area that is high on the Thames Water agenda, working from any of our sites in the Thames Valley area. You will be expected to travel to a range of sites in your region on a regular basis so a full UK driving licence is required. This is an excellent opportunity to have a direct contribution to the direction and performance of the leakage detection teams and will be part of a growing and evolving role.
What will this role involve?
Supervising the performance of the leakage detection teams and partners, you will be accountable for the following:
Manage the quality assurance, conducting regular site audits and desktop studies to ensure quality of leakage detection work.
Direct day to day supervision ensuring that targets and service level agreements are achieved within the specified time.
Have a zero compromise attitude to health and safety.
Collating, producing and analysing reports on leakage detection, identifying any trends and producing challenging yet achievable operational objections for the leakage detection teams.
Travel around your designated region, liaising with the field based teams.
Recommend and, when required, implement efficiency improvements to outperform budget and delivery plan.
Recommend and support changes to end to end process to assist in effective and efficient delivery of repair performance.
Support the contract performance manager to implement corrective action plans and supervise ad-hoc audits.
What are we looking for?
To be considered for this role you will have demonstrable experience within the area of leakage detection as well as having worked within a performance supervisory role. It is essential that you are confident liaising with stakeholders across all levels of an organisation, so experience in this area is key. You will be analytical in your approach and must be confident manipulating data to deliver efficiencies and continuous improvement. A proactive and efficient manner is essential as is the ability to use your initiative at all times. A resilient attitude and flexibility to an ever changing environment is also crucial. This is a vital regulatory output which is high on the business agenda so experience within a similar role is fundamental. Due to the nature of the role, you will be travelling around your geographical region so a clean, full UK driving licence is required.
Thames Water information and salary details
This role is offering a salary of £32,000 - £40,000 depending on skills and experience. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 25/02/2019.