Learner Recruitment Coordinator

Home Based | Other

Learner Recruitment Coordinator

Serco Skills and Training Services

Home Based with national travel expected

Full time, Permanent, £27-32k DOE + Benefits




At Serco, our ambition is to impact a better future. This ambition alongside the needs of government, authorities, communities, businesses, and citizens has seen us invest to create a best-in-class skills and training business. With new funding streams and an ever-increased government commitment to adult learning and apprenticeships, skills and training is a key investment priority for Serco in the UK.


We aim to not just be a best-in-class training provider but to also provide renowned services and solutions from the wider Serco in supporting our partners and training providers to deliver their priorities and achieve their goals. Serco Skills and Training Services (STS) was formed in October 2023 to provide high quality government funded and commercial training solutions, and services to government departments, authorities, employers, and citizens.


We are currently recruiting for a Learner Recruitment Coordinator to join the Serco STS team on a full-time permanent basis. The purpose of the role is to be the first point of contact within STS for customers enquiring about training options and being responsible for all stages of the customer's journey from initial engagement and enquiry through to enrolment. 



Main Accountabilities


  • Proactively contact web enquiries, referrals and leads in a timely manner and within agree service levels, to provide further information on programme(s) and guide individuals through the application and enrolment process.
  • Attend face to face events as required, to provide further information on programme(s) and guide individuals through the application and enrolment process
  • Actively support and motivate individuals to access courses in a timely manner, promoting the benefits of the training, and offering advice and support on how it can support their career goals.
  • Support applicants to complete and submit expressions of interest (EOIs) for specific programmes
  • Review EOIs and meet with applicants (via video call or face to face as required) to discuss and review programme suitability, considering their eligibility for funding, career goals, prior attainment, English and maths levels, digital literacy, support needs etc.
  • If unable to proceed with the course, signpost the applicant to alternative provision within the relevant area
  • Arrange for initial assessments (e.g., English and maths) and STS learning policies to be sent to applicants
  • Complete enrolment forms and other funding forms with learners, verifying evidence to confirm eligibility, and input data and evidence into MI systems as required
  • Where necessary book learners in for a meeting with their skills coach to commence the individualised learning planning and wrap around support plans.
  • Use multi-channel outbound engagement methods to promote programmes, and to re-engage individuals that have previously enquired but not proceeded, to maximise conversion and meet programme targets.


What I need to do the job?


  • Experience of delivering CEIAG within an education and skills environment
  • Qualified to at least Level 3 IAG - information, advice and guidance - Desirable (or willing to undertake such training)
  • Experience of dealing with a high volume of inbound/outbound calls preferably within a sales/lead generation environment
  • Experience of working to targets and service levels 
  • Proven IT literacy and experience of navigating various multi-channel applications and
  • Caseload management skills, demonstrate the ability to plan and organise time and tasks effectively, and escalate issues as they arise




This role requires Baseline Personnel Security Standard (BPSS) - covering pre-employment checks:

  • Identity
  • employment history (minimum of 3 years)
  • nationality/immigration status
  • criminal records



What we offer?


  • Competitive salaries with annual reviews
  • Up to 6% contributory pension scheme.
  • 25 days annual leave plus bank holidays.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
09/03/2024 01:23:00
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