Learning, Development & Assurance Administrator

Swindon | Other

Learning, Development and Assurance Lead Administrator

UK Defence Academy

Shrivenham, SN6 8LA

Part Time, Permanent (25 hours per week)

Flexible start/finish times and working days (across Monday to Friday)
£15,560 per annum plus benefits 


Serco have an exciting opportunity for an experienced Administrator to join our team based at the Defence Academy in Shrivenham, Swindon.  The Learning, Development and Assurance Lead Administrator will be responsible for providing administrative support within the Training Management team. This role sits within the Support Services Department and provides imbedded support to the military and civil service customers at the Defence Academy in the J7 Training area.  


Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.


Main responsibilities of the role include:

  • Creation and maintenance of team shared file structures, calendars, and planners.
  • Support direct to OF5 heads of J7 (training) Operations and Plans function.
  • Support to the coordination of meetings.
  • Assist with new staff inductions.
  • Support to the collation of data reports and statistics as required.
  • Administration support to courses conducting by LD&A.
  • Event support from pre-event to post-event including accommodation booking, environment set up, event correspondence, local point of contact, event drawdown, collation of feedback and evaluation.
  • Administrative support to the training teams whilst travelling overseas or conducting courses overseas.


What you need to do the job:

  • GCSE's (A-C) or equivalent in English and Maths.
  • Able to use a variety of communication methods (spoken, written, behaviour).
  • Previous administration and finance experience.
  • Good understanding of finance systems (ideally SAP) and standardised processes.
  • Ability to build sound working relationships with the operation team, Guided Buying and the SSC finance team.
  • Knowledge of general office practices.
  • Must be methodical, have proven organisational skills and able to work under pressure.
  • Problem solving skills are a must in this role.
  • It is essential that the successful candidate is PC literate, with a good level of experience in MS Office including Outlook, Word, Excel. 
  • Ability to work well in a team, and independently.
  • You will have to gain enhanced clearance within the first 3 months of employment.  Serco will arrange this on your behalf.


The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

  • Free, secure onsite parking.
  • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
  • Gym membership, the site boasting 2 fully equipped gymnasiums.
  • 18-hole golf course (annual membership circa £375).
  • Fully equipped riding stables, with the opportunity for lessons.
  • Other sporting facilities include tennis courts, Astro-turf football pitches and much more.


What we offer:

  • 25 days annual leave plus bank holidays.
  • Annual leave purchase scheme.
  • Up to 6% contributory pension scheme
  • Flexible working options.
  • Free onsite parking.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive app, Health Cash Plans, and more.
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
  • A safe and supportive culture.
  • A company passionate about diversity and inclusion.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
16/10/2023 02:10:00
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