Learning & Development Manager

Ballarat Central | Other

A key leadership position within Serco, this role sets an example of collaborative leadership, with a deep understanding of adult learning principles and drives the implementation of the learning strategy for the contract. Through innovation and enhancement of development programs, this role will be responsible for optimising training delivery and processes to ensure the Learning and Development team is successful. In response to a rapidly expanding service model, this role will lead and develop our facilitators to deliver training programs to our team members who support members of the community.


 The Opportunity 

Reporting to the Customer Service Manager, the Learning and Development Manager is responsible for delivery of the mandatory suite of training programs, ensures a positive onboarding experience, and the successful delivery of programs to suit adult learners. The Learning and Development Manager will evolve and identify learning requirements for team members, manage the content and own outcomes in learning and development programs and processes.

Your credibility in stakeholder management will ensure that training materials are delivered successfully while meeting the requirements of the client and other senior stakeholders within the business. You will work shoulder to shoulder with other high-performing leaders to deliver successful programs for the contract. 

A Certificate IV in Training and Assessment or similar qualification is required for this role along with experience in a similar role. Your passion for leading and developing people as well as delivery of successful training programs will ensure success and opportunities for career advancement within the vast Serco community.  A variety of overlaying complexities will keep you engaged as you create and inspire a centre of excellence reputation. 


With Serco, you'll be rewarded with:   

  • Attractive remuneration package with additional benefits
  • Opportunities to participate in broader leadership development and influence 
  • Attractive remuneration package with additional benefits 
  • Rewards and recognition program, including awards and corporate retail discounts 
  • Ongoing training tailored for your personal development plans, including opportunities outside your current team or location 
  • Friendly and diverse team with inclusivity and care at the heart of everything we do 

 Applicants will need complete relevant security clearances and psychometric profiling as part of pre-employment checks. All applicants need to have proof of Australian Citizenship. 


 Applications close 5pm Monday 13 March 2023

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role. Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.


About Us

At Serco, you'll be part of a team of more than 60,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you're based, we each share the same goal - to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac


Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

NOTE: Google Chrome is the preferred browser to access Serco careers website.


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Contract Type
Expiry Date
28/03/2023 02:55:00
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