Learning Programme Manager - Apprenticeships

Home Based | Other

Learning Programme Manager - Apprenticeships



£35,000 per annum + Benefits



Here at Serco, we are looking for a Learning Programme Manager to join the wider Learning and Development team. The key purpose is to design, maintain and improve the delivery and standards of Learning & Apprenticeship programmes within Serco.


As Programme Manager you will be accountable for ensuring leadership and management programmes contribute to, and influence, improved performance in the workplace at an individual, team and organisation level.


You will have expertise in leadership and management and link the work you do to the strategic priorities of the business and measure the outcomes and impact of any learning interventions, to demonstrate excellence in learning & apprenticeships provision.



As part of this you will:

  • Promote, lead and manage the end-to-end process for apprenticeship programmes working collaboratively with divisional and group colleagues, awarding organisations and external stakeholders including our partnership providers.
  • Work with key stakeholders to design, develop and approve appropriate resources and course materials to support learner journeys within curriculum programmes.
  • Support the Excellence Officer with the observations of teaching, learning and assessment (OTLA) strategy and support development plans that secure and sustain improvements through high quality professional development.
  • Support the L&D manager in their work with development coaches, ensuring all have current occupational competency to ensure they meet audit and compliance requirements and demonstrate the expected behaviours of Serco.
  • Seek out opportunities to gain external recognition and/or awards, Serco Group programmes and development initiatives as a part of enhancing our Employee Value Proposition (EVP) ensuring we become a place people are proud to work.



What you will need to do the role


  • TAQA / IQA / Awards (or equivalent)
  • Experience in working with accredited qualifications and apprenticeships
  • Experience in supporting, training and development of skills to ensure high quality delivery
  • Management/occupational qualifications (min Level 5)
  • Good knowledge and use of IT and learning technologies



  • Proven ability to build collaborative internal and external relationships
  • Experience of managing (people or projects) within WBL / education environment
  • Ability to give and receive constructive feedback
  • Ability to reflect on and evaluate own and others' work


This role will manage and support activity across the Serco Group; therefore, travel will be required.



What we offer

  • 10 day pa CPD
  • Pension - 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Employee Assistance Programme
  • A company passionate about diversity and inclusion
  • Serco Benefits package


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
09/12/2022 02:50:00
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