Learning Support Lead

Home Based | Other

Homebased with UK wide side visits as required

Full time, Permanent

Between £28,000 - £32,000 per annum, dependant on experience


Here at Serco, we are looking for a Learning Support Lead to responsible for the delivery and administration of teaching, learning and programme assessment, ensuring it is compliant with internal and external quality standards.


As Learning Support Lead, you will work as part of a wider team to be part of the delivery of fantastic apprenticeship programmes and Learning & Development (L&D) content for multiple business areas, on multiple topics, using a variety of tools. 


You will be the specialist within the team on learning support and will lead on the creation and monitoring of learning support plans for apprentices who have identified/disclosed additional learning needs. You will ensure learners are getting the support they need throughout their programme and work with the wider team to upskill and share knowledge and tools.


You'll work closely with our apprenticeship programmes supporting to deliver content for Level 2 - Level 6. 


Your main responsibilities:

  • Ensure Functional Skills (FS) processes are followed in line with Serco and ESFA requirements, to ensure KPI's are met
  • Produce monthly reports to inform on ALN (additional learning needs)/FS progression data
  • Teach and assess functional skills English / Maths on vocational programmes primarily via distance learning but with some face-to-face group and individual teaching/assessing 
  • Ensure appropriate and effective functional skills materials are developed and used with learners to maintain and enhance the quality of their learning experience as they complete their functional skills 
  • Prepare a functional skills assessment plan for apprenticeships that meets the awarding bodies' requirements and strategic plan, maintaining compliance with the Joint Council for Qualifications (JCQ) requirements 
  • Support Serco's Quality and Operations teams by providing information and reporting.
  • Review performance of Functional Skills programme against targets and recommend when/if appropriate interventions are required. 
  • Contribute to the effective implementation of the Quality Improvement Plan and participate in the self-assessment process 



What you'll need to do the role:

  • Educated to graduate level is desirable but Level 3 Award in Education and Training or equivalent (minimum qualification accepted)  
  • Experience of supporting learners with ALN and LSF requirements
  • Minimum Level 2 qualification in Maths and English, with recent experience of teaching Math and English at Level 2 
  • Excellent knowledge and understanding of teaching techniques to motivate learners who may be disengaged  
  • The ability to and experience of working within a regulated quality environment (OFSTED, awarding bodies etc) is a critical part of this role.   
  • Serco is committed to safeguarding and promoting the welfare of its learners and expects all staff to share this commitment; safeguarding includes supporting learners' physical and psychological wellbeing.  
  • This role requires enhanced DBS  




What we offer

  • Up to 6% contributory pension scheme
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities 
  • Up to 25 days annual leave plus bank holidays




About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
12/12/2023 01:30:00
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