Learning Support/Progression Coordinator

Uttoxeter | Other

Job title:  Learning Support/Progression Coordinator

Location:  HMP Dovegate, Uttoxeter

Salary:  £26,530 per annum, plus Serco benefits

Working hours: Full-Time, 40 hours per week


HMP Dovegate is a category B male establishment prison based on the Staffordshire/Derbyshire border near Uttoxeter. The operational capacity is for 1100 prisoners and it takes a whole team of people to keep the facility safe, secure and in proper working order.


As a Learning Support Coordinator you will be responsible to administrator, develop, manage and coordinate all areas of learner progression and support whilst at HMP Dovegate. The role requires full development and data collection of all Initial Assessment scores (Maths/English) across 3 college sites for monthly submission to management. Monitoring of ILPs (Individual Learning Plans) for all learners and ensuring links to all Sentence Plans Targets with the OMU (Offender management Unit). This includes making any SEN/TAG referrals. In addition, this role will monitor attendance to all classes/workshops/NOMS contract compliance and liaise with Wings and Tutors for remedial action as soon as possible. This role involves one to one prisoner contact.


Key accountabilities include:


-Ensuring regular liaison with Induction Tutors for Initial Assessment information.

-Submission of monthly reports to management including - Initial Assessment, Maths/English exam results, attendance to education, NOMS contract compliance and others when required.

-Full coordination and monitoring of ILPs across 3 college sites

-Responsibility for conducting 'learner forums' each month across 3 college sites and allocating actions

-Supporting individual learners and small groups in the classroom setting - making any specialists referrals when required

-Providing learning support outside of the classroom setting when required

-Supporting learners in developing their personal and social skills

-Supporting learners in accessing IAG information and working closely with the IAG Tutor.

-Ensuring that higher needs learners are accommodated for at all times and working closely with the SEN Tutor

-Attendance at the weekly Employment Board when required

-To liaise with all subject Tutors, putting needs of the learner forward

-Establishing and maintaining positive and professional relationships with learners

-To coordinate links with the OMU in relation to all Sentence Plan Targets

-As required, to carry out rub down searching of prisoners to support the security aspects of the Tutor position.

-To assist in other area(s) of the prison when instructed and directed by senior management.




What you need to do the job




  • Level 4 Award in Education and Training (QCF)/Certificate in Education/PGCE (Previously DTLLS)


  • Level 3 Award in Education and Training (Previously PTLLS)
  • ECDL/Computer Qualifications
  • L2 or above in Maths and English



  • Have proven experience of working in an environment that demands strong interpersonal, oral and written communication skills.
  • Have demonstrated flexibility and the ability to work to deadlines and under pressure.
  • To provide own solutions to problems.
  • Ability to work as a team member, forming excellent relationships.
  • Experience of a custodial environment would be an advantage.



Skills and Abilities:

  • Able to form good working relationships.
  • Experience of data analysis.
  • Responds to identified needs by undertaking self-directed learning, research and training as required.
  • Establishes internal/external links as required.


Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.


What we offer

  • Competitive salary
  • Up to 6% contributory pension scheme
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
11/10/2022 07:21:00
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