Legal Collections Case Handler

Chelmsford | Banking , Compliance

The Role

The legal collections case handler will be a key member of the Sales & Lettings finance team and work closely with the Credit Controllers, Finance teams, Customer Relations teams and the Group Legal department. They will take ownership of cases once instructions have been received from Credit Control and progress them to a suitable conclusion.

This role will be based in Chelmsford, with occasional travel to London (Aldgate) and Milton Keynes to liaise with credit controllers and finance teams.

Key responsibilities

  • Receiving instructions from our Credit Control Department and branch network
  • Liaising with the Branch Network, Regional management and the various teams to establish facts, assess the merits of the case and quantum that can be recovered
  • Review of Property files and electronic data to assess appropriate litigation process
  • Initiating recovery processes against individuals where appropriate
  • In conjunction with Group Legal, to issue legal proceedings, comply with court requirements and progress enforcement actions
  • Dealing directly with Courts where required including, drafting of documents, compliance with directions, instructing and/ or briefing Counsel or external law firms and attending Court hearings
  • Administering own case management and handling of files
  • Advising the branches and the various teams on best practice and case updates when required

Job Dimensions

Internal Relationships:

  • Finance Managers
  • Credit controllers
  • Management Accountants
  • Legal department
  • Estate Agency Managing Directors and staff
  • HR
  • Regional and Branch Managers
  • Central Administration
  • Other Group Accounting Staff
  • Customer Relations team
  • Compliance

External Relationships:

  • Solicitors
  • Counsel
  • Debt recovery agents

Required knowledge and experience

  • Experience of working in a similar debt recovery role for a minimum of 2 years
  • Sound knowledge of the current legal processes and Civil Procedure Rules for debt recoveries against individuals
  • Strong interpersonal and communication skills
  • Keen attention to detail
  • Must be computer literate
  • Well organised with ability to manage multiple cases and conflicting priorities


Salary band: £25,000 - £30,000. Holiday entitlement: 25 days plus Bank Holidays.

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Contract Type
Expiry Date
05/10/2019 13:40:00
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