Leisure Assistant - Oxford Leisure

Oxford | Other

Location: Oxford Leisure - Ice Rink OX1 4RP

Contract Type: Full Time, Part Time and Casual 

Working Hours/Pattern: Various hours available 

Salary:  Up to £12.49 per hour + Excellent Benefits 

  

  

Here at More Community Leisure Trust  our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Leisure Assistants to join the growing team.

 

The Leisure Assistant's role is to work within the centre, ensuring customer safety and high standards of service and customer care at all times.  The role will involve supervision of specific activities including supervision of the Ice Rink, Cleaning and Management of Rental equipment and the safe handling and set up of equipment.  

  

Key Accountabilities

  • Provide supervision of Ice Rink to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring. 
  • Provide supervision of all side activities to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring.
  • Ensure equipment is set up in order to meet the needs of the programmed activities. 
  • Undertake cleaning tasks as required, to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms, health suite and toilets.
  • Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate. 
  • Maintain a full product knowledge of the services and activities available at the centre.
  • Attend training sessions in order to demonstrate competency and maintain a valid qualification.
  • Follow the processes laid down in the SMS  (Serco Management System), in particular, the Pool Normal Operating, Pool Emergency and Centre Emergencies Procedures.
  • Undertake any other duties as required, as directed by the Duty Manager  

 

  

What you'll need to do the role 

 

  • The leisure Assistant should be able to demonstrate the ability to skate or active this within their probation period.
  • The leisure Assistant must be able to achieve / gain a first aid at work qualification.
  • Experience of working in a busy leisure environment (desirable)
  • Experience in dealing with high volumes of customers, adults and children
  • Post holder shall wear designated uniform provided when on duty and follow appropriate code of appearance in this respect

 

 

  

What we offer   

 

 

  • Free membership at the Centre plus heavily discounted use of classes and facilities 
  • Free safeguarding training and DBS check  
  • Excellent Development and Training Opportunities   
  • 6% employer matched pension contribution 
  • 21 days annual leave  
  • Life assurance up to 2x base salary 
  • Simply health cash plan 
  • Anytime health line 
  • Employee assistance programme 
  • Benefits portal offering discounts on eating out, travel, shopping and entertainment 
  • Serco Leisure Specific Benefits Package 
  • A safe and supportive culture   
  • A chance to make a positive difference to the community   

  

#leisurejobs 

Location: Oxford Leisure - Ice Rink

Contract Type: Full Time, Part Time and Casual 

Working Hours/Pattern: Various hours available 

Salary:  Up to £12.49 per hour + Excellent Benefits 

  

  

Here at More Community Leisure Trust  our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Leisure Assistants to join the growing team.

 

The Leisure Assistant's role is to work within the centre, ensuring customer safety and high standards of service and customer care at all times.  The role will involve supervision of specific activities including supervision of the Ice Rink, Cleaning and Management of Rental equipment and the safe handling and set up of equipment.  

  

Key Accountabilities

  • Provide supervision of Ice Rink to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring. 
  • Provide supervision of all side activities to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring.
  • Ensure equipment is set up in order to meet the needs of the programmed activities. 
  • Undertake cleaning tasks as required, to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms, health suite and toilets.
  • Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate. 
  • Maintain a full product knowledge of the services and activities available at the centre.
  • Attend training sessions in order to demonstrate competency and maintain a valid qualification.
  • Follow the processes laid down in the SMS  (Serco Management System), in particular, the Pool Normal Operating, Pool Emergency and Centre Emergencies Procedures.
  • Undertake any other duties as required, as directed by the Duty Manager  

 

  

What you'll need to do the role 

 

  • The leisure Assistant should be able to demonstrate the ability to skate or active this within their probation period.
  • The leisure Assistant must be able to achieve / gain a first aid at work qualification.
  • Experience of working in a busy leisure environment (desirable)
  • Experience in dealing with high volumes of customers, adults and children
  • Post holder shall wear designated uniform provided when on duty and follow appropriate code of appearance in this respect

 

 

  

What we offer   

 

 

  • Free membership at the Centre plus heavily discounted use of classes and facilities 
  • Free safeguarding training and DBS check  
  • Excellent Development and Training Opportunities   
  • 6% employer matched pension contribution 
  • 21 days annual leave  
  • Life assurance up to 2x base salary 
  • Simply health cash plan 
  • Anytime health line 
  • Employee assistance programme 
  • Benefits portal offering discounts on eating out, travel, shopping and entertainment 
  • Serco Leisure Specific Benefits Package 
  • A safe and supportive culture   
  • A chance to make a positive difference to the community   

  

#leisurejobs 

 

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

 

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Reference
293659-en_GB
Contract Type
Expiry Date
30/05/2024 01:08:00
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