Here at Serco we're looking for a Local Taxation Officer to join us at Peterborough City Council. Reporting into the Recovery Manager, you will process Council Tax information and Business Rates and update integrated computer systems to ensure the production of accurate bills for payment.
The Local Taxation Officer will process amendments to accounts including changes to occupation, council tax banding changes, relief, discount and exemption entitlement and changes to payment methods, referring any complex cases to a Senior Local Taxation Officer for resolution. You will process bailiff schedules and returns accurately updating the relevant accounts and be expected to attend the Magistrates Court (where required) to interview customers.
Under strict guidelines, the postholder will make payment arrangements with customers contacting the service, ensuring the correct confirmation letter is issued. You will also deal with refunds, write offs, credit and debit memos and pass for appropriate authorisation and make referrals to the Property Inspectors for void cases, exemptions, occupations and recovery cases.
Other administrative duties will include maintaining accurate records and prepare written communications to the customer and other organisations, deal with correspondence as well as undertake general housekeeping on the Council Tax systems. You will deal with system reports and incoming phone calls (both internal and external) for the Revenues Teams within Shared Transactional Services.
What you'll need to do the role
We have roles available for both experience and entry level Local Taxation Officer positions available. (Reflective in salary)
Experience within council tax and EDRM systems is desirable however, if you have a background in customer service you will be provided with the training and development you need to get you up to speed.
Meaningful and vital work: Serco is a public services expert that specialises in the delivery of essential public services with over 50,000 people working across the world in Defence, Transport, Justice, Immigration, Health, and other Citizen Services across national, state and local government.
A world of opportunity: We will give you the tools you need to succeed, providing you with the tools and knowledge to deliver; you'll have the chance to grow and develop;
Great people: We are a driven team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse environment.
What we offer:
Salary £19,000 - £27,000 (dependant on experience)
Flexible work from home options available.
25 days annual leave plus bank holidays and the chance to purchase more.
Serco discounts which include cinema, entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
If you think this role would suit you; working with like-minded individuals, please apply now and upload a copy of your CV and covering letter.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.