Lounge Ambassador

Scotland | Other

Lounge Ambassador

Caledonian Sleeper - Inverness

Part Time - 22 Hours per week, Permanent 

£13,833,64 pa + Excellent Benefits Package


Caledonian Sleeper is a gateway to a world of possibilities with our overnight rail service bringing a touch of the extraordinary to travel between London and Scotland. 

Here at Serco, we are looking for a Lounge Hosts who have a natural flair and passion for customer service - ensuring that our valued guests have an exceptional journey with us. This is a role where your days may vary but your approach to delivering outstanding service will always remain paramount and welcoming our guests with a smile and friendly nature will never falter! You could be expected to co-ordinate disruption at a station and liaise with our Controls and guests and daily you will ensure lounges and shower area are kept tidy, clean and presentable. You will go the extra mile where needed, making our guests hot drinks or supporting admin duties where required.

What you'll need to do the role
Firstly, we ask that you are willing to put our guests at the heart of everything you do! You will need to be customer focused and ideally have face to face front line experience. Excellent attendance, time keeping, reliability and the ability to work anti-social hours are essential - *shift patterns are a key part of this role.    


Why Serco

Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - You'll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
05/10/2022 07:42:00
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