Lounge Ambassador -Serco Caledonian Sleeper

Perth | Other

Lounge Ambassador

Caledonian Sleeper

Perth PH2 8RT

Part Time, Permanent (16 hours per week) 

Competative Salary + Benefits 



Caledonian Sleeper is a gateway to a world of possibilities with our overnight rail service bringing a touch of the extraordinary to travel between London and Scotland. 

Here at Serco, we are looking for a Lounge Hosts who has a natural flair and passion for customer service - ensuring that our valued guests have an exceptional journey with us.


This is a role where your days may vary but your approach to delivering outstanding service will always remain paramount and welcoming our guests with a smile and friendly nature will never falter! You could be expected to co-ordinate disruption at a station and liaise with our Controls and guests and daily you will ensure lounges and shower area are kept tidy, clean and presentable. You will go the extra mile where needed, making our guests hot drinks or supporting admin duties where required.


What you'll need to do the role


  • Firstly, we ask that you are willing to put our guests at the heart of everything you do!
  • You will need to be customer focused and ideally have face to face front line experience.
  • Excellent attendance, time keeping and reliability
  • The ability to work anti-social hours are essential - *shift patterns are a key part of this role.    


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
10/02/2023 02:01:00
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