Mail Room Messenger - Postal Services

Swindon | Other

Post Room Messenger - Postal Services

UK Defence Academy, Shrivenham

Swindon, SN6 8LA

Full Time, Permanent (37 hours per week)

£22,338 per annum plus benefits


Here at Serco, we are recruiting for a Post Room Messenger to join the team at the Defence Academy. This role will sort, deliver, and collect all items of mail in accordance with Joint Service Publication 367 and Serco Operating procedures in support of Shrivenham Station and Serco departmental activities. The post holder will be an active member of a flexible team providing an efficient mail service to the Defence Academy.


Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post-graduate education and the majority of the command, staff, leadership, Defence management, acquisition and technology training for members of the UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD's primary link with UK universities and international military educational institutions.


Main responsibilities of the role include:

  • Take responsibility for the internal and external secure distribution and collection arrangements for all mail including:
    • Protectively Marked mail.
    • Defence Courier mail.
    • Despatch and receipt of signals through the COMCEN at RAF Brize Norton.
    • Special Delivery and/or Recorded Mail.
  • Responsible for the sorting of incoming mail, both from internal and external sources, and the distribution of mail into the appropriate pigeonholes.
  • Proficient in the use of all Post Room Equipment.
  • Exercise care and security of equipment issued to the Post Room.
  • Assist with the franking process of outgoing mail.
  • Delivery and collection of parcels and larger items between rounds.
  • Delivery of priority items and obtaining signatures.
  • Delivery of security pouches containing protectively marked documents and obtaining signatures.


What you'll need to do the role:

  • Good level of general educations with GCSE's (A-C) or equivalent in English.
  • Good written and verbal communication skills.
  • Previous experience in a Customer Service facing role.
  • Previous administration and/or post room experience.
  • Knowledge of general office practices.
  • PC literate, with experience in MS Outlook.
  • Ability to work unsupervised.
  • Ability to proactively manage own workload.
  • Flexible and positive attitude towards teamwork.
  • High level of attention to detail.
  • Full Driving Licence.
  • Must be able to achieve SC Clearance prior to appointment, Serco will arrange this on your behalf.


The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:

  • Free, secure onsite parking.
  • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
  • Gym membership, the site boasting 2 fully equipped gymnasiums.
  • 18-hole golf course (annual membership circa £375).
  • Fully equipped riding stables, with the opportunity for lessons.
  • Other sporting facilities include tennis courts, Astro-turf football pitches and much more.


What we offer:

  • 25 days annual leave plus bank holidays.
  • Annual leave purchase scheme.
  • Share Save scheme.
  • Up to 6% contributory pension scheme.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive app, Health Cash Plans, and more.
  • Serco discounts which include cinema, entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
03/10/2023 02:43:00
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