Medical Centre Lead Admin

Swindon | Other

Medical Centre Lead Admin

UK Defence Academy, Swindon, SN6 8LA

Full time, Permanent (37 hours a week)

Salary of £23,837.10 per annum plus benefits

Hours for role -

Week 1 hours: Monday - Thursday 07:45 - 15:45 Friday 07:45 - 15:15

Week 2 hours: Monday - Thursday 08:30 - 16:30 Friday 08:30 - 16:00


Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post-graduate education and most of the command, staff, leadership, Defence management, acquisition, and technology training for members of the UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD's primary link with UK universities and international military educational institutions.


Serco have an exciting new role as a Medical Centre Lead Admin at the Defence Academy.  You'll work collaboratively with the customer, becoming a key member of the Medical support team in a very active, 'Hands on' customer facing, rewarding role. You'll support with admin tasks and support the Medical Centre Specialist Coordinator at the Defence Academy.


Key Accountabilities:


  • To ensure standardisation of all Administration and Reception practises and the production of work Instructions to complement current Medical Centre, Unit and Defence Primary Health Care (DPHC) procedures.
  • Process and despatch medical documentation and ensure that patient records are correctly maintained to a high standard, current and available when requested.
  • Maintaining the appointment system and managing daily clinics on Defence Medical Information Capability Programme (DMICP).
  • Booking in the dispensed medication when delivered from the Pharmacy and passing onto patients, using the Gov notify text messaging service.
  • To register/deregister patients onto the medical IT system (Defence Medical Information Capability Programme (DMICP)) in accordance with current DPHC policy.
  • Completion of training relevant to role provided by Serco and Defence Primary Healthcare.




What you'll need to do the role:


  • Level of general education, with GCSE's (A-C) or equivalent in English.
  • Previous experience of working within a Military Medical Centre or similar role would be advantageous.
  • Previous Administration experience
  • PC literate, with experience in MS Office including Outlook, Word, Excel and PowerPoint.



The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:


  • Free, secure onsite parking.
  • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
  • Fully equipped riding stables, with the opportunity for lessons.
  • Other sporting facilities include tennis courts, Astro-turf football pitches and much more.





 What we offer:


  • 25 days annual leave plus bank holidays and the chance to purchase additional days.
  • Serco discounts which include cinema, entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
  • We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion. 
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.



To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 



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Contract Type
Expiry Date
05/06/2024 01:15:00
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