Membership Advisor

Job Title: Membership Sales Advisor

Location: Bangor Aurora Leisure Complex

Contract Type: Permanent
Working hours: 22.5 per week, between Monday to Sunday, 3 out of 7 days on 2-week shift pattern

Salary: £11.18 per hour + Commission + excellent benefits



Here at Northern Community Leisure Trust and our partner Serco Leisure Operating Ltd our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Membership Sales Advisor to join our centre.
In this role you will be responsible for helping to grow the Serco leisure gym membership, swim lesson and birthday party income. You will be dealing with customers both face to face and over the phone to ensure daily sales targets and KPI's are hit in line with site performance.


We are very keen to find an individual who can find opportunities to offer our fantastic facilities to the local community and support the growth of the contract.


In addition, there will be times when you will be required to assist other members of staff.

You will help in facilitating a safe, fun, and professional working environment with excellent training and development opportunities, as well as a free membership to our leisure centres.
About you
We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment including sales experience if possible.
You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems.


Lastly, you must show proactiveness and innovation within the role in addition to being self-motivated and target driven.


If you feel you meet the above criteria, then please apply today!
Why Serco
Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 


A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. 


Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. 


What we offer


  • Free membership at the Centre plus heavily discounted use of classes and facilities
  • Free safeguarding training and DBS check 
  • Excellent Development and Training Opportunities  
  • 6% employer matched pension contribution
  • 21 days annual leave + public holidays
  • Life assurance up to 2x base salary
  • Simply health cash plan
  • Anytime health line
  • Employee assistance programme
  • Benefits portal offering discounts on eating out, travel, shopping and entertainment
  • A safe and supportive culture  
  • A chance to make a positive difference to the community  




Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy all relevant positions will be subject to an enhanced disclosure. NCLT adhere to the recruitment of ex-offenders policy, a copy of which can be made available on request A copy of the Access NI code of practice is also available upon request.


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Contract Type
Expiry Date
17/06/2023 02:58:00
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