MI Engineer

Home Based | Other

We're excited to announce that Serco is currently hiring a talented MI Engineer for a 6-month fixed-term contract, with the potential to be extended to 12 months.

We are looking for an exceptional MI Engineer to join our team. As the MI Engineer, you will take the lead in designing, implementing, and maintaining systems used to collect and analyse business intelligence data.

You will work closely with the MI team to create and maintain reports and dashboards using our standard reporting tools, particularly Power BI, to meet the needs of our clients and the business. We need someone who can collaborate with the analytics function to ensure that our MI goals and objectives are met.


The MI Engineer will be responsible for ensuring that the data is accurate, reliable, and accessible to the intended audience.

As the MI Engineer, you will provide technical expertise in Power BI development to help Serco achieve its business objectives.

You will join the ProServ Operational Support MI Team, which provides shared service capability to the Customer, Professional, Employment, and Skill business unit in Serco UK&E. This standardized approach to reporting and MI collation will result in improved economies in both cost and capability.

You will report to the MI Manager and work closely with key stakeholders to help drive the successful delivery of the contract.



What you'll need to do the role


To be successful in this role, you should have a deep understanding of Power BI development, data models, dashboards, apps, reports, custom visuals, and data accuracy and reliability. You should also have experience in developing and presenting information in accessible formats to support decision making. We are looking for someone who can work well as part of a team with different data and information requirements.

You should be a strong problem solver and have continuous improvement skills.

You should also have experience working in an agile/scrum environment and managing workloads through defined sprints managed through Jira.

You will be an expert in presenting data in a clear and concise manner, so our audience can quickly understand the results and recommendations, allowing us to make data-driven decisions. The role requires the creation of data models, dashboards, apps, reports, and custom visuals in Power BI.


Serco is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This is why all staff and volunteers are expected to share this commitment.

Safeguarding includes supporting participants' physical and psychological wellbeing, and all employees involved in the delivery and/or management of employability provision may be subject to an enhanced DBS check. Join us today in making a difference!




What we offer

  • Salary £30,000 - £35,000

  • Up to 6% contributory pension scheme

  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more

  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts

  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion 

  • Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.

  • Interesting and enjoyable work

  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities



Why Serco?

Meaningful and vital work: We understand the culture of public service delivery and the obligations on us as a trusted partner to government.

A world of opportunity: Customer Service's is growing and developing, and you'll be able to contribute to and be a part of this.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
30/11/2023 01:30:00
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