Multi-Site Membership Advisor

Birmingham | Leisure & Tourism

Working Hours: Flexible working to suit both the employee and the buisness needs

Salary: £20,648.63 + Commision

Location: This position will move between our facilities to cover sickness, annual leave and to offer sites additional support where needed



Are you passionate about sales and leisure? 


Would you like to join our fun and vibrant team within Birmingham Community Leisure Trust? 


Serco manage the recruitment process on behalf of Birmingham Community Leisure Trust and manage their employees in the delivery of leisure services. Birmingham Community Leisure Trust will be your ultimate employer. 


Here at Birmingham Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Membership Sales Advisor to join our team. 


In this role you will provide concise membership information with regards to all of our facilities and its offerings. You will be required to show customers around the facility, discuss its offerings and programming along with selling memberships. You will ensure that monthly sales and financial targets are hit and track new and existing members, as well as creating a welcome atmosphere for customers.  You will create a strong link between the Gym, Sports Development, Front of House, and the rest of the centre teams following the sales strategy in delivering the sales plan. 


The role will involve a high level of customer interaction; this may be face to face or over the telephone. 


In addition, there will be times when you will be required to assist other members of staff. 



We share your passion for leisure and we will offer a safe, fun and professional working environment with excellent development opportunities.  You will also receive free gym membership and various benefits and discounts. 


What you'll need to do the role


The successful candidate will be a passionate and enthusiastic individual who like the other members of our team, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required and are confident using a computer. 


To be considered for this role you will also have previous sales / leisure experience. 


If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today. 


Why Serco 


Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives. 


A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. 


Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.  


What we offer 


  • Free Gym membership 

  • Mileage covered

  • Up to 6% contributory pension scheme 

  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans 

  • Interesting, varied, and enjoyable work 

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.


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Expiry Date
01/04/2023 02:51:00
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