National Careers Service Career Adviser - Trainee

The emphasis on duties may vary depending on the work location training, experience and support.

  •  Provide careers advice to adults via a range of methods including face to face; telephone; email and other digital means to help them to   achieve work or learning goals
  •  Support customers to develop career management skills through a range of activities
  • Work with customers to support their progress into learning, work, or progression in work
  •  Work with a variety of organizations to generate customer referrals to meet targets
  • Manage a customer caseload to meet personal and team targets including customer satisfaction 
  • Career management, progression and contracted KPIs
  •  Record all interactions with customers on the MI database in a timely manner to meet contract deadlines and evidence requirements.
  • Operate from a variety of locations including Jobcentre Plus, training & education providers
  • Community providers and local career hubs
  •  Use and contribute to local, regional and national LMI to support customer progression in their career
  •  Meet all standards for quality of service; safeguarding, information and data security, and any other to meet contract requirements 
  •  Represent and promote Prospects Services in a professional and commercial manner, working effectively with other agencies
  • Attend company meetings and training and liaise with staff at all levels
  • Ensure adherence to the company’s equalities and diversity policy and actively embed equality and diversity into careers advice
  • Other duties commensurate with the level and nature of the post.

Personal Spesification

  • Experience in delivery of careers advice to adults, individually or in groups, employed and unemployed ( or similar environment for trainee roles) • Excellent communication and presentation skills
  • High level of competency, effective operation and use of ICT including its wider application e.g. use of social media
  • Skilled and competent in delivering careers advice in a range of settings and through a range of delivery modes
  • Able to work as part of a Prospects National Careers Service delivery team
  • Well organized, capable of working under pressure, meeting deadlines and targets, manage caseloads and their own time
  • Ability & flexibility to work in different outreach locations, able to promote the service and maintain relationships with partners
  • Able to work flexible hours at evenings and weekends when required
  • Able to work in a target driven environment, and ability to meet or exceed contract targets
  • Commitment to delivering quality services
  • An understanding of and commitment to promoting equality and diversity.

Education and Qualifications

  • Education to graduate level or equivalent
  • Willing to undertake professional training to maintain standards
  • Willing to undertake, and complete within one year, the level 4 Diploma in Careers Information and Advice.
Register & Apply Now Login & Apply About Prospects Services
Prospects Services
Contract Type
£22,000 rising to £26,000 after training
Expiry Date
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