Offender Supervisor

Nottingham | Other

Job title:  Offender Supervisor

Location:  HMP Lowdham Grange, Nottingham

Salary:  Between £22,684 and £24,195 per annum

Working hours: Full-time, 40 hours per week


HMP Lowdham Grange is a category B training prison situated in Nottingham, operated by Serco*. Lowdham Grange houses adult male offenders aged 21 and over with sentences over four years and with at least 12 months to serve. It has a maximum capacity of 920.

One of the biggest aspects of life at Lowdham Grange which can sometimes be forgotten - the fact that prisoners are our customers. Our engagement with prisoners is at the heart of everything we do in order to fulfil our obligation to prepare offenders for effective release into the community, and to truly live by our values: Safe; Secure; Responsible; Decent and Efficient.


The key purpose of this role is to lead the management and assessment of low to medium risk prisoners and be required to prepare, implement, review and evaluate their sentence plans. The successful post holder will be required to build effective, appropriate and supportive relationships with prisoners with the aim of reducing reoffending. They will provide support to Probation Offender Managers in the case management of high-risk prisoners and co-work cases to undertake a range of offender management tasks.


As a Offender Supervisor you will be required to interview prisoners within required timeframes of their arrival. You will coach, motivate and support prisoners to engage in education, employment and interventions in line with the sentence plan targets. You will also complete reports for the purpose of parole and attend oral hearings.


Some of your key accountabilities will include:



  • Use the Offender Assessment System (OASys) to identify and manage risk
  • Lead sentence planning meetings to prepare and review
  • Complete re-categorisation reviews for prisoners
  • Complete all paperwork for cases including lifer and specific paperwork in line with relevant policies
  • Answer prisoner applications, complaints and legal correspondence where appropriate


What you need to do the job

You should have GCSE English and Maths (Grade C or above).


You will have experience in planning and co-ordinating. You should have with the ability to communicate clearly verbally and in writing with prisoners, professionals and external agencies.





Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.


What we offer


  • Pension - 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion
  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
  • A safe and supportive culture
  • A company passionate about diversity and inclusion


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
13/12/2022 01:34:00
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