Office Administrator

Working Hours: Monday - Friday 8am - 5pm

Salary: £23,000

Serco's Environmental Services provide a complete waste and recycling service on behalf of the residents and community in North Norfolk. With a professional, dedicated and friendly team of Refuse and Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve. And right now, we have an opportunity for a like-minded Administrator to join our team of essential key workers and help us make a positive difference to the environment we all live and work in.  

Reporting to the Operations Manager, this role will see you maintain and operate vital client communication links, ensuring all work orders are provided and completed in line with Service Level Agreements (SLAs) and to firm deadlines. You will update and manage computer databases and spreadsheets, providing reports and statistical information to senior management. This role will also see you completing general administration duties when required including; data entry of fuel, note taking in disciplinary hearings and other meetings. 

Our team is made up of professional, friendly, and supportive teammates, including managers who are dedicated to the ongoing development and career progression of our team. We have outstanding training opportunities available to you, along with the chance to undertake additional qualifications.

What do I need to do the role?  

To be considered for a position within our team, you will be an experienced administrator from a fast paced environment, with the ability to manage your own workload effectively and efficiently and to tight deadlines. 

You should have excellent attention to detail, be proficient in the use of Microsoft Office in particular Excel.

You will be customer focussed with an analytical approach to problem solving as this role will see you answering the phone and dealing with any public/client queries.

Why Serco 

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives 

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. 

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.  

What we offer 

• The opportunity to make a real difference to the quality of life in our communities 
• A role as a company ambassador 
• Up to 6% contributory pension scheme 
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships. 
• Interesting, varied and enjoyable work 
• A company that recognises your contribution 
   

Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.

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