In Commercial Servicing we're on a journey to transform how we provide our clients and users of the Commercial and Business Banking core online servicing channels with world-class communications and support - from welcoming them to the channels, helping them when they get stuck and ensuring their getting the most from the channels. As the Online Support Assistant you'll play an essential role in ensuring our customers get help to transact more online by delivering great online support when and where they need it.
You'll own the content build and deployment in the CBO Support Centre and legacy platforms (Corporate Online & LloydsLink Online), sites for which we have full end-to-end responsibility. This includes working on the re-build of CBO Support Centre into a new Content Management System, which is already underway. You'll also handle requirements into the Business Banking Virtual Assistant and help to set the strategy for ongoing business banking support.
You'll be focussed on continual improvement, informed by your regular and insightful measuring and reporting of performance and be focussed on making data-led decisions and helping the team set up the data & reporting to make this happen.
Ideally you'll have had some experience of content & web development, working across multiple teams and influencing stakeholders. You'll be happy to work across virtual teams, collaborate with others, and also comfortable to get stuck in yourself, actively finding opportunities to further improve how we support customers online. You'll also support the Online Support Lead to define support/content strategy, build the case for change and deliver new in-journey support tools, ensuring we're able to help our customers exactly where they need it.
Responsibilities will include:
We're looking for you to be:
You'll also receive a package that includes
Are you interested in joining us? Apply today, we'd love to hear from you...
We are an equal opportunity employer and deeply value diversity within our organisation.