OOH Shift Team Leader

Birchwood | Admin/Secretarial/HR

Salary: £30,000

Working hours: Full Time, 37.5 hours per week

Shift pattern: You will be on rota, working 12 hour-shifts. Your shifts throughout the year will include weekends and bank holidays.


Here at Serco, we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation. AASC contracts offer a range of improvements, with a particular focus on assisting individuals through the asylum system. They will ensure that vulnerable asylum seekers have access to the support they need and set clear requirements on the standard and condition of accommodation.


As a Shift Team Leader you will be required to build effective relationships with key stakeholders, both internally and externally across the AASC contract to ensure excellent service delivery standards. You will maintain data integrity of the IT systems to support performance reporting and you will be required to produce reports, briefings and information updates to a high standard within limited timeframe.


You will be responsible for scheduling and allocating workflows for collecting and transporting service users, as required by the contract. You will be required to identify and action any void properties that require input from housing or maintenance teams to prepare for reuse. You will ensure timely responses and updates are received from internal and external repairs operatives.


Some other key accountabilities include:

  • Liaise with landlords, local authorities, contractors and Serco staff as required
  • Liaise with the customer to identify and allocate appropriate accommodation for vulnerable persons and those with special needs or those deemed to be at risk
  • Provide guidance to Service Delivery Co-ordinators in relation to difficult/unusual requests
  • Liaise with Property Negotiators and organise, schedule and chase outstanding works for the onboarding of new properties.




What you need to do the job

You will need strong knowledge of current Service Delivery Procedures. You should have good understanding of the contracts Key Performance Indicators. You should demonstrate effective time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt. Lastly, you should have strong ICT skills.



Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.


What we offer

  • Pension - 6%
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion
  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships
  • A safe and supportive culture
  • A company passionate about diversity and inclusion




About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
30/09/2023 02:34:00
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