Operational Control Centre Deputy Manager

BARNWOOD | Security


Serco: PECS Contract

Base Location: OCC Gloucester

Full Time / Permanent

£37,000 per annum + Excellent Corporate Benefits Package


Prisoner Escort Custody Services (PECS), Serco operates across 105 courts and 16 vehicle bases throughout London, East & West England. On average we transport over 21,000 custodies per month and at the core of our service is our Operational Control Centre Team (OCC) working to ensure custodies are transported on time, on schedule and in a safe & secure way.

We have a new opening for an Operational Control Centre (OCC) Deputy Manager to lead our fantastic team based in Gloucester. You will join a work family that feel valued and enjoy making a genuine difference every day! The centre is open 24/7 and whilst you'll cover various shift patterns (which will include Nights & Weekends), we do operate on a rota basis that allows you the flexibility to enjoy meaningful time off to do the things you love (we typically work on average 10-hour shifts, up to 5 days per week on a rota basis but we also offer flexible working options)


This is a demanding critical role where you will contribute to the organisational goals consistently through supporting the business operationally. You will work closely with the internal operational team and the customer contract, providing 24/7 end to end operational management within the South of England regions. This will include, stakeholder management/engagement, adherence to SOP'S/LOP's, legal and contractual compliance, welfare and Health and Safety. You will also provide first line management to a team of OCC Controllers, operationally covering 24/7 on a rota basis forming part of Gold, Silver, Bronze Incident Management process.  

Do you thrive off delivering outstanding stakeholder engagement and have the experience to manage a diverse team whilst making decisions under pressure? It doesn't always run smoothly though, so you'll need to be quick on your feet to adapt to any unpredictable changes and deal with any incidents or challenges that occur throughout the day!


What you'll need to do the role


If you are detail oriented, highly organised, resilient with exceptional communication skills, then we want to hear from you! Ideally, you'll have previous experience in a similar role, when you have been involved in organising large scale logistics / scheduling plans in a large geographical area. You'll be computer literate with the ability to quickly assimilate large volumes of data/information.


It is imperative that you have people management experience.


Supporting Information


  • This role is exempt from the Rehabilitation of Offenders Act 1974, all offers of employment are subject to security clearance checks and approval by the Home Office. 
  • You will be required to obtain Ministry of Justice Enhanced Level 2 Vetting & Enhanced DBS with Child Barring.


Why Serco


Meaningful and vital work: With over 15,000 prisoner movements a month across Serco, the justice system relies heavily on us to deliver them safely and on time.


A world of opportunity: Serco's contract covers 104 courts and 16 vehicle bases and you'll be able to broaden your experience and apply your skills in new ways.


Great people: Our bases are tight knit and you'll find yourself working with a variety of highly supportive and experienced people, where no two days are the same.


What we offer


  • Up to 6% contributory pension scheme
  • Serco benefits package - includes cinema, merlin entertainment, discounts on mobile phone plans, leisure centre memberships and online shopping discounts
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference
  • A company passionate about diversity and inclusion
  • Blue light discounts
  • Free on-site parking


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
01/06/2023 03:11:00
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