Operational Excellence Manager

Home Based | Other

Operational Excellence Manager  
Home-based with UK Travel  
Full Time, Permanent 

£50,000-£60,000 per annum (dependent on experience)     



Here at Serco, we are seeking an experienced Operational Excellence Manager to lead Operational Excellence (OE) projects, engage senior stakeholders and deliver process efficiency.



Reporting directly to the OE Programme Manager, you will be a strong communicator with effective stakeholder management skills. It is key that you can hit the ground running to lead on OE projects, delivering tangible financial results.



As part of this you'll:



  • Engage senior stakeholders throughout the project lifecycle
  • Create OE project business cases to justify a return on investment
  • Use OE expertise to understand current state performance, eliminate waste, reduce variation and design future state processes
  • Work with Finance to identify, measure and realise OE project benefits
  • Manage OE project deliverables, issues and communicate progress 
  • Provide OE project status reports to the governance steering committee
  • Identify and mitigate project risks


What you'll need to do the role:


  • Certified Black Belt, lean certification or greater than 5 years OE experience
  • OE Project management experience; engaging customers and stakeholders; project reporting, change management and process engineer experience, governance and project results
  • Self-motivation with the ability to work independently
  • Broad exposure to implementing OE tools and techniques into a variety of business environments including a service environment
  • Ability to communicate and collaborate across a diverse community of stakeholders with good networking and influencing skills
  • BPSS Clearance or the ability to achieve it is essential




Why Serco:


Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.



What we offer:



  • Company car
  • Bonus scheme
  • Private healthcare
  • Flexible working considered
  • Pension - 6%
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
05/04/2023 02:58:00
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