Operational Support Officer

Doncaster | Other

 Job title: Operational Support Officer

Location:  HMP Doncaster, Doncaster

Salary: £20,827.8 per annum per annum, plus Serco benefits

Working hours: Part-Time, 40 hours per week


 Here at Serco, we are looking for a Operational Support Officer to join us at HMP Doncaster, a category B local resettlement prison situated in South Yorkshire and housing 1145 men


As the Operational Support Officer you will be required to perform a variety of tasks within the prison shop department to enable us to offer a full and comprehensive canteen facility to all prisoners on a rota basis. You will be also required to liaise with prisoners, wing staff and managers in delivering this service.


Your key accountabilities will include:


 -Supervising prisoner work parties

-Searching prisoners in and out of the prison shop

-Operation of appropriate software/manual records in order to service prisoners shop requirements

-To update and maintain an adequate stock level to ensure continuity of service for our delivery schedule to all prisoners

-To receive stock and check off against delivery note.  Operate a comprehensive stock rotation system

-Inputting data and information on the CMS/Nomis system


-Completing all passports and training records



-Incident report writing

-Maintenance of cleanliness and hygiene standards in designated work areas


What you need to do the job


IT skills and ability to demonstrate excellent communication skills at all levels.


Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.


What we offer

  • Competitive salary
  • Up to 6% contributory pension scheme
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services




About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
05/10/2022 07:50:00
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