Here in the Serco recruitment team, we're responsible for hiring people that deliver essential public services in Defence, Transport, Justice & Immigration, Citizen Services and Healthcare.
As the Operational Support Officer you will report for duty at the appropriate time in order to check the daily detail to take up your post for the day. You will liaise with the Visits Unit Manager or PCO in charge, with regard to any special instructions for the day ahead. You will ensure any equipment at your given work station/post is in good working order and that any required test checks are completed (x-ray equipment, Vis Fingers, metal detectors etc). Operational Support Clerks should be aware of all security measures in place, within the confines of the visits department and the prison as a whole, noting and bringing to the attention of the Visits Unit Manager any discrepancies or practices by visitors or staff, which may effect such security measures. You will be physically checking all visitors which will include person, clothing and personal items. Lastly, you will be checking visitors ID is correct. Operate Camera Room and Visits Podium and advising visitors what they can and can't have in their possession under the Offender Management Act 2007 and the regulations of HMP & YOI. In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK.
NVQ2 in Customer Services is desirable.
Why Serco?
All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
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