Operations Controller - Lambeth

London | Other

Permanent - Full time

40 hours per week:  Monday - Friday 8.00am - 4.30pm

Salary: £24,500 - £28,500 per year



Serco's Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Lambeth. With a professional, dedicated, and friendly team of Refuse & Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve.


You will support the contract in meeting and maintaining compliance, working to KPI's and service level agreements for internal and external stakeholders. 


Your main responsibilities


  • Managing customer enquiries and complaints
  • Scheduling training for staff members
  • De-briefing drivers/ crews
  • Minute taking
  • Provide data on poor performance
  • Reporting of vehicle accidents to the company's insurance provider
  • Supporting senior managers with tasks when required
  • General administration


What you'll need

  • Ideally have experience within the Waste and Recycling Service Industry and understand Waste Operations
  • Prior experience within customer service administration or call centre
  • Ability to work with the KPI performance team, coordinating requirements, improvements
  • Driving licence to travel across four sites in the Lambeth area

Skills Required

  • Detailed local knowledge of the contract area
  • Strong communication skills at all levels
  • Attention to detail
  • Great active listening skills
  • A patient and empathetic attitude
  • Strong time management and organisational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Computer literacy including using MS packages
  • Maintain good customer relations


What we offer  

  • Up to 6% contributory pension scheme
  • 25 days annual leave
  • Training and apprenticeship opportunities to support personal development   
  • Serco discounts which include cinema, merlin entertainment online shopping, mobile phone plans and leisure centre memberships.
  • Interesting, varied, and enjoyable work

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Please click on the apply button to be taken to our careers website


Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.


We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
02/03/2024 01:15:00
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