Operations Manager

Job title: Operations Manager

Location: Bisham Abbey

Contract Type: Permanent

Working Hours: 39 hours per week, 9am to 5pm between Monday to Friday and covering for Duty Manager when needed.

Salary: £24k to 28k per annum + excellent benefits + Overtime opportunities


Here at Bisham Abbey our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver these services takes an enthusiastic and customer focused team - and right now we have an opportunity as we are looking to recruit for an operations Manager to join our team.

Bisham Abbey is one of Sport England`s National Sports Centres and is home to a number of National Governing Bodies of Sport. Bisham Abbey provides excellent facilities to Britain's leading sports men and women. Bisham Abbey is also a Conferencing and Event Centre, boasting a large number of recently refurbished rooms and outdoor spaces for weddings, corporate events, and team-building days.


In this role you will be responsible for the day-to-day operational management of the Centre ensuring effective rectification of any issues in order to meet quality and performance standards.


You will manage the quality delivery of the contract at the Centre, through the site management of the contract performance monitoring system managing external and internal audits and reporting as required to senior management and the client, as well as supporting the Facility Manager in delivering the site performance outcomes/outputs in accordance with the contract specification, which will require to complete a range of 'self-monitoring' inspections.


The role will involve strong leadership across the whole operation team to deliver key objectives and ensure the highest standards of customer service are delivered across the range of services and supporting the management team in building and maintaining positive relationships with onsite partners, neighbours, and key customers.


Lastly, you will ensure the operational team is complying with statutory and company processes in relation to health, safety and SMS and lead on the delivery of key accreditations e.g., Quest registration, Hospitality Assured and continuous improvement plans.



About you


To be considered for this role, you will have experience of facility management and confidence in applying management systems. You should also have a good working knowledge of Health & Safety at Work legislation and its practical application. You will also have experience in leisure, or a service led background.


You will possess a First Aid at Work Certificate and hold a NEBOSH Certificate or be able to demonstrate experience working at this level. 


A Level 4 Qualification in a relevant discipline such as Leisure Management or Facilities management is also desirable.



If you feel you meet the above criteria, then please apply today!



Why Serco


Meaningful and vital work: Working within Leisure at Serco means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. 


A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. 


Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. 


What we offer


  • Free leisure access
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Interesting, varied, and enjoyable work
  • A company that recognises your contribution 



About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Contract Type
Expiry Date
30/09/2022 05:48:00
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