Operations Manager


Working Hours: Monday - Friday 8am-4pm (subject to business requirement changes)

Salary: Up to £46,000 depending on experience


Serco's Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Lambeth. With a professional, dedicated and friendly team of Refuse and Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve. And right now, we have an opportunity for a like-minded Operations Manager to join our team of essential key workers and help us make a positive difference to the environment we all live and work in.



Reporting to the Senior Operations Manager, you will provide operational management, conduct regular team meetings, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports to senior management.



You will also implement rigorous processes for performance and measurement utilising and/or developing the appropriate suite of KPIs and using the data to drive decision making and operational improvements.



A large part of the role will involve developing and maintaining a network of positive working relationships with the customer, potential customers, partners and stakeholders, including trade union representatives, in order to anticipate and meet customer and stakeholders' existing and future needs.



We know that Environmental Services workers are our community's unsung heroes and it can be pretty hard work, but we can offer you the opportunity to go home each day with a sense of community spirit, pride in your work, belonging within a supportive and diverse team and the knowledge that your work is making a difference in helping to promote a cleaner, greener living and working space for everyone in Lambeth.



 In addition to job satisfaction, we also offer a fantastic work/life balance. With pre-planned routes and set start and finish times, there are no nasty surprises or late finishes with Serco, leaving you with plenty of time to spend with your family and friends.



You won't be doing this alone either. Our team is made up of professional, friendly, and supportive teammates, including managers who began their careers with Serco as Operations Managers and now hold Contract Manager and Senior Contract Manager titles.



We are dedicated to the ongoing development and career progression of our teams, with outstanding training opportunities made available to you, along with the chance to undertake additional qualifications. These include, but are not limited to, HGV Class 2 Driver Training, Transport Manager CPC, and a supportive management team who will provide guidance and advice to ensure you achieve all that you want to with Serco.



What do I need to do the role?


To be considered for a position within our team, you will have previous experience of providing operational management to large teams of blue collar workers within a unionised environment and hold a Management Level 3 qualification.


You should be a CPC Licence holder with the ability to confidently manage budget, forecasting and P&L in collaboration with the Senior Contract Manager.


We are looking to hear from candidates who are flexible with shift patterns and have the willingness to go the extra mile when required. You will be expected to be someone who can demonstrate strong customer service skills and are happy in dealing with members of the public.


Previous experience of working within Environmental Services is not essential as we will provide any additional training you may need.



What we offer 

  • The opportunity to make a real difference to the quality of life in our communities 

  • A role as a company ambassador 

  • Up to 6% contributory pension scheme 

  • Serco discounts which include cinema, merlin entertainment, online shopping discounts, mobile phone plans and leisure centre memberships. 

  • Interesting, varied and enjoyable work 

  • A company that recognises your contribution 




About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
24/02/2024 01:18:00
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