Operations Manager - Birmingham-Restart

Birmingham | Other

Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government's Plan for Jobs. Along with our partners we are delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart employability programme.

 

As part of our Restart programme we will support participants on their journey to finding sustainable employment, enabling them to progress towards a more secure future. The Restart programme will help people who have been unemployed for between 12 and 18 months get back into work, including those whose prospects for securing employment have been impacted by the Covid-19 pandemic. 

 

We are currently recruiting for an Operations Manager to cover Birmingham Area.  You'll manage a team Job Coaches & Employer Engagement Coordinators, who will be supporting individuals who have been in long-term unemployment and supporting them to achieve sustainable employment. You'll manage the delivery site as well as remote management for those operating more remotely.   You'll be directly responsible for the effective performance management of Serco's self-delivery, this  will include ensuring that all actions are taken to deliver the required KPIs and Customer Service Standards. 

 

What you'll need to do the role: 

If you are already an experienced Operations Manager with demonstrable success in the management of teams across multiple sites within the Employability or Skills sector then we want to hear from you.  You will also have experience of carrying out effective performance and development reviews, overseeing financial resources, driving continuous improvement and managing external relationships within employabilty programmes. We are keen to hear from candidates who have experience of using management information to drive Continuous Improvement and further analysing the management information and working with reporting systems 

 

Why Serco?

  • Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that truly touch people's lives;
  • A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways;
  • Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

 

What we offer:

  • Salary from £40k plus company car
  • Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships
  • An autonomous and supportive culture 
  • The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion 

 

If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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Reference
276387-en_GB
Contract Type
Expiry Date
05/10/2022 07:42:00
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