Operations Team Manager - Caledonian Sleeper

Scotland | Other

Operations Team Manager

Caledonian Sleeper

Hybrid role (based out of London and Central Belt, with requirement for travel)

Full Time, Permanent

£44,024 per annum plus benefits


Caledonian Sleepers forms a vital part of Scotland's transport network, regularly moving over 300,000 trips per year with an anticipated increase to 350,000 over 15 years, Caledonian Sleepers will manage and operate all aspects of the network with total revenues of £800m over its 15-year contract term. The contract will have a workforce of over 100 employees and together with several key 3rd party suppliers, will deliver the core service and specialist projects, providing a unique 'one stop shop' solution for Transport Scotland and their business, tourism, and leisure aspirations.


We are currently looking for an Operations Team Manager to join our team who will be responsible for the leadership and line management of our Train Managers and/or Shunter teams. The post holder will look after all elements of people management including performance, absence management, and conduct management and will be responsible for driving engagement through regular my catch ups, communication, and visibility. They will work closely with the safety management team and build a strong understanding of the competency management framework and how the Train Managers and Shunters operate within it and ensure all operational staff are safe and competent.


The Operations Team Manager will be required to work closely with the Guest Experience Team to ensure we deliver consistently for the front-line teams and guests, and work closely with the wider business to ensure any issues are resolved quickly and in line with the agreed processes. They will drive continuous improvement through identifying opportunities, generating ideas and implementing change.


What you'll need to do the role:

  • Previous line management experience.
  • People management skills including recruitment, HR, absence management, performance management.
  • Excellent customer service skills.
  • Strong organisational skills and ability to manage own workload.
  • Knowledge of railway operations is preferred.
  • Operational experience of delivery customer service within a transport or hospitality environment.
  • Excellent communication and presentation skills.
  • Self-motivated and ability to motivate others.


What we offer:

  • Are you looking for a company who can be flexible to fit around you? Then look no further! Caledonian Sleeper offers a range of shift patterns and can offer a great degree of flexibility to our candidates.
  • Complementary travel for employee and dependents on Caledonian Sleeper and Scotrail
  • Reduced travel within most rail operators within GB
  • 25 days annual leave
  • Friends and Family discounts
  • Final salary railway pension
  • Access to health insurance scheme
  • Access to Serco Benefits package discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
  • Extensive training and development


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
02/06/2023 02:47:00
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