Passenger Services Agent

Carterton | Engineering

Passenger Services Agent
RAF Brize Norton - OX18 3LX
Full time to support a 24/7 service - 06.00-18.00 day shift and 18.00-06.00 night shift
Salary £25,600 per annum plus benefits 

 

At RAF Brize Norton in Oxfordshire, Serco proudly support the RAF and MoD, supplying around 20 different services onsite, from engine and aircraft maintenance, to fuelling and ground control services. As a Passenger Services Agent, you'll contribute enormously to the vital work carried out here. You'll also be part of the wider team, with 5,800 service personnel, 1,200 contractors and 300 civil servants on site.


Working within the Serco Passenger Services team, you will help to deliver a critical service that operates on a 24/7/365 basis.


Your duties will include:

  • Manage the passenger handling and passenger processing of all flights through the Air Terminal.
  • Manage passenger check-in for all departing aircraft.
  • Preparing arrivals hall for returning passengers including baggage trolley re-positioning. 
  • Arrange for passenger bags to go through the security scanner as well as pre-positioning bags.
  • Manage the call forward to the departure lounge for all departing aircraft.
  • Management of the passenger terminal VIP lounge

 

What you need to do the role?


No experience is necessary as full training will be provided. All we ask is that you have great communication skills, a can do attitude and preparedness to meet new challenges and are committed to achieving excellent levels of customer service.


Working Hours
3x Days- 0600-1800

3x Nights- 1800-0600

6 Days off

Why Serco

Meaningful and Vital Work - Everyone in our Defence business has an important role to play in the smooth operation of the UK's Armed Forces. Whether you're joining us from the military or from a civilian background, you'll take great pride in supporting the military and the care we take of our defence customers.

A World of Opportunity - With over 70 military contracts here in the UK and a wide variety of roles, Serco can offer excellent opportunities for progression, whether that's in Defence or in another part of our multi-sector business. We also support our teams with a range of training and accreditations, from apprenticeships to chartered statuses.

Great People - Within Serco you'll find diverse and inclusive people that are driven by the same can-do attitude and values of Care, Trust, Pride, and Innovation. We are proud of who we are as individuals - and of how we come together as one team.

 

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

 

Are you interested in finding out more about a career in defence with Serco?

 

To discover more about the amazing careers at Serco, meet our team, what we offer and women in defence please follow this Link. We're also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

 

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

 

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Reference
283637-en_GB
Contract Type
Expiry Date
22/02/2023 01:48:00
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