Passenger Services Agent

Carterton | Other

Passenger Services Agent - A Shift
RAF Brize Norton - OX18 3LX
Full time to support a 24/7 service, Shifts 
Salary £25,602.50 per annum plus benefits 


At RAF Brize Norton in Oxfordshire, Serco proudly support the RAF and MoD, supplying around 20 different services onsite, from engine and aircraft maintenance, to fuelling and ground control services. As a Passenger Services Agent, you'll contribute enormously to the vital work carried out here. You'll also be part of the wider team, with 5,800 service personnel, 1,200 contractors and 300 civil servants on site.

Working within the Serco Passenger Services team, you will help to deliver a critical service that operates on a 24/7/365 basis.

Your duties will include:

  • Manage the passenger handling and passenger processing of all flights through the Air Terminal.
  • Manage passenger check-in for all departing aircraft.
  • Arrange for passenger bags to go through the security scanner as well as pre-positioning bags.
  • Manage the call forward to the departure lounge for all departing aircraft.
  • Management of the passenger terminal VIP lounge


What you need to do the role?


  • No experience is necessary as full training will be provided. All we ask is that you have great communication skills, a can do attitude and preparedness to meet new challenges and are committed to achieving excellent levels of customer service.
  • Please note we do require candidates to be able to drive with a Full UK licence as there maybe times you will need to escort passengers to aircrafts. Due to the courses involved in this role we also require candidates to be able to pass a colour perception test. 


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
05/10/2023 02:25:00
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