Payroll Officer

Solihull | Financial Services


Payroll Officer
Solihull - hybrid 
Full Time, Permanent 

£30,000 per annum   


Here at Serco, we are seeking a Payroll Officer who will be responsible for several contracts, ensuring all variable input is actioned in a timely manner in the payrolls in accordance with LWI's and checklists.

The Payroll Officer will assist the Team Leader in training the Operational administrators.


This role has extensive touch points and liaises across a diverse Serco community including Contract managers and employees, Human Resources, Pensions, Internal and External Audit and the business finance team


As part of this you'll:


  • Support UK Service Delivery Manager to ensure that all payrolls are delivered in accordance with payroll calendars and are legislatively compliant
  • Ensure all operational payroll data is input in a timely and accurate manner to Serco   payrolls
  • Run HMRC processes out of the Resourcelink payroll software
  • Download HMRC files inbound/outbound files from HMRC.
  • Ensure overall team objectives are met
  • Foster a culture of openness and honesty challenging inappropriate behaviour from others
  • Ensure employee overpayments and returned payments are recovered and paid in a timely manner
  • Ensure the team provide a quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
  • Support wider payroll team as needed
  • Work as part of the wider HR to drive and deliver People Services initiatives.


What you'll need to do the role:


  • Good knowledge of Payroll legislation
  • Strong Oral and Written Communication Skills
  • Excellent numeracy and literacy skills and proficient with MS Excel and Word
  • Ability to motivate and encourage Team Members
  • Able to focus on results, work to deadlines and meet performance targets
  • Delivering a customer-focussed service.


Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.


What we offer:


  • Flexible working considered
  • Pension - 6%
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion
  • Serco Benefits



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
11/10/2023 02:16:00
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