Payroll Subject Matter Expert (SME)

Solihull | Other

Payroll Subject Matter Expert (SME)
Hybrid - Solihull
Full Time, Permanent

Up to £32,292 per annum plus benefits 


Here at Serco, we are seeking a Payroll Subject Matter Expert to join our payroll team who will be responsible for ensuring that all payrolls are delivered in accordance with payroll calendars and are legislatively compliant. Our UK Payroll Team is responsible for the accurate and timely payment of all UK based employees, and we have approximately 23,000 employees who are paid weekly, fortnightly, four weekly and monthly across several different PAYE registrations.


Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

Main responsibilities of the role include:

  • Ensure all payrolls are delivered in accordance with payroll calendars and are legislatively compliant.
  • Ensure all operational payroll data is input in a timely and accurate manner to Serco payrolls.
  • Run HMRC processes out of the Resourcelink payroll software.
  • Download HMRC files inbound/outbound files from HMRC.
  • Ensure overall team objectives are met.
  • Foster a culture of openness and honesty challenging inappropriate behaviour from others.
  • Ensure employee overpayments and returned payments are recovered and paid in a timely manner.
  • Ensure the team provide a quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complains.
  • Support the wider payroll team as necessary.

What you'll need to do the role:

  • Experience working in a Payroll SME role or equivalent.
  • In-depth knowledge of payroll processes and procedures in a similar sized organisation.
  • Good knowledge of payroll legislation.
  • Strong written and oral communication skills.
  • Excellent numeracy and literacy skills.
  • Proficient in MS Excel and Word.
  • Ability to motivate and encourage Team Members.
  • Ability to focus on results, work to deadlines and meet performance targets.
  • Passionate about delivering a customer-focused service.
  • Prior experience of using Resourcelink payroll system is desirable.

What we offer:

  • 25 days annual leave plus bank holidays.
  • Annual leave purchase scheme.
  • Up to 6% contributory pension scheme
  • Flexible working options.
  • A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
  • A safe and supportive culture.
  • A company passionate about diversity and inclusion.


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
31/07/2024 01:17:00
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