People Operations Administrator

Sandwell | Other

People Operations Administrator

Sandwell, Solihull - travel to various Serco sites
Permanent, Full time
Band 6 / Up to £22,500 PA (dependent on experience) + Benefits


Here at Serco, we are looking for a People Operations Administrator to manage the end-to-end life cycle of employees within our temporary workforce within a specific region.


As People Operations Administrator duties will include attracting and recruiting temporary workers, onboarding, and assisting with screening/vetting of all new starters, managing performance, rostering whilst also being the first line for all HR related queries.



As part of this you will:

  • Support the onboarding process for new starters, ensuring a smooth end to end process.
  • Support with any activities associated with collecting the right documentation from new starters to ensure security clearance validation checks can be initiated in a timely manner and in accordance with policies and guidelines.
  • Ensure that all mandatory training modules are completed by employees in a timely manner, in accordance with company guidelines.
  • Support with queries related to payroll and data
  • Ensure compliance with all relevant Health and Safety legislation and the relevant Serco safety standards in accordance with company Health and Safety guidelines, policies and procedures.
  • Monitor and report on performance in line with development plans and KPI's for implementing and achieving the overall recruitment and attraction strategy.



What you will need to do the role:

  • You will be a proactive individual who is committed to delivering excellent of customer service.
  • Strong knowledge of MS Office, including Word, Excel, and Outlook
  • Excellent communication skills
  • Proven Administration skills with high attention to detail and sound understanding of which jobs to prioritise and work to tight deadlines
  • Due to the nature of this role, it is desirable for you to hold a Full UK Driving Licence due to travel commitments within the contract.

What we offer

  • Contributory pension scheme
  • Cycle to work scheme
  • Employee Assistance Programme
  • BUPA anytime health plan
  • Serco Benefits package - including discounts to well-known retail and entertainment brands
  • Hybrid Working available


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
08/04/2023 02:55:00
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