What is the purpose of the role?
We are seeking a motivated people-manager to lead and develop a team of up to 12 multi-skilled technicians and operators. You will drive their personal performance and improve the overall engagement, whilst managing in line with HR policies & process. Increasing customer service and operational performance within strict quality targets is key to the success of this role and will be achieved in line with a strong health & safety focus. Day to day activities will include managing a budget of up to £3m, ensuring statutory planned & reactive maintenance is carried out; assure the effluent discharge compliance is maintained through effective performance management of our STWs. Sludge management is an integral part of running the area, so it is vital that sludge is removed from our smaller sites to larger reception sites.
What makes this role unique?
A leader is one who knows the way, goes the way and shows the way. Is this you? No one day is the same for our Performance Managers which is a fantastic opportunity to apply these attributes to a front line management role in Operations. This is a challenging role and gives the successful person a great opportunity to make improvements and make a name for them self.
What will this role involve?
Process Management - ensuring site compliance and the site achieves & maintains its required plant availability and reliability in order to meet quality targets at the agreed cost.
Financial Management - owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
Performance Management - you will be responsible for ensuring the team achieve optimal performance in terms of work management and you will be responsible for developing the team & introducing new skills & Health & safety awareness.
Customer & Stakeholder Management - ensuring an exceptional service to our customers with early personal interventions as required.
Health and Safety - you will effectively lead the Health and Safety culture of the team as well as auditing the Health and Safety system & processes.
What are we looking for?
Do you have previous experience managing operational staff? Are you focused on continuous improvement? We are seeking an experienced people-manager with a proven track record of engaging & developing their team; ideally with field-based members. You will be used to taking the lead and achieving results in a difficult environment, with a strong focus on and good working knowledge of health and safety. You will have experience managing the operational budget with a structured and proactive approach. Your technical knowledge of electrical and mechanical principals will be underpinned by a background in wastewater however, this is not essential. You will need to be competent in using IT equipment / systems and be able to interpret complex Excel spreadsheets. Due to the nature of this role, full valid driving licence is needed.
Thames Water information and salary details
This role is based out of Farnham STW offering a salary between £33,000 and £39,000 depending on skills and experience. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 25/02/2019.