Performance Officer

Home Based | Other

Serco: AASC Contract

Home Based - travel to sites when required

Permanent, Full Time

£27,500 - £32,500 per annum + Excellent Corporate Benefits Package 


On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. The new contracts offer a range of improvements, with a particular focus on assisting individuals through the asylum system.


Here at Serco, we have a newly generated role as Performance Officer working in our Analytics and Performance Team. This function is fundamental to the day-to-day operation of the AASC contract and is critical in understanding and improving the business operations. The team are responsible for producing accurate, current, and insightful Management information to provide all contractual, external and internal functional, performance and insight reporting.


As part of this critical team you will work with Serco group IT and MI teams to understand business processes and requirements, identify constraints and opportunities and recommend optimal solutions. This will include data design, data analysis, data reporting platforms, analytics platforms, knowledge management and reporting support services.


Whilst you will work as part of a close-knit team responsible for optimising service performance, driving adoption, effective business change and ultimately helping to develop a data-driven organisation, you will take ownership in deliverance of accountabilities including:


  • Supporting the Performance Manager with operational engagement to ensure KPI, contractual and performance reporting link-ins are provided in time to a high level of accuracy
  • Track, monitor and report on all Stakeholder reports produced by A&P department to Performance Manager and Senior Analyst
  • Ability to establish good working relationships with business and functional stakeholders both internal and external
  • Support in the creation of regular contractual communications, briefings, and newsletter updates
  • Actively contribute to the success of colleagues and teams through collaboration and sharing expertise
  • Monitor and report on Key Performance Indicators (KPIs) to ensure accurate reporting is taking place to key Stakeholders


What you'll need to do the role


It is imperative you have experience of stakeholder engagement and you are confident in identifying data trends and communicating findings with our stakeholders.


You will display excellent time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales.


Evident experience in written communication where strong levels of attention to detail are required and presentation of complex information to a variety of stakeholders, alongside strong interpersonal skills.


Why Serco


Meaningful and vital work - With approximately 20,000 asylum seekers and more than 5,000 properties you'll be delivering an essential service that touch people's lives.


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.


What we offer


  • Up to 6% contributory pension scheme
  • Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
  • Serco ShareSave- - where employees can own a part of the company and invest in their future
  • Employee Assistance Programme
  • Bike4Work scheme
  • A safe and supportive culture
  • Chance to contribute to innovation in the public services/prisons sector
  • The chance to make a positive difference and contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
01/04/2023 02:50:00
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