PMO Coordinator

Solihull | Other

PMO Coordinator
Solihull - hybrid (occasional travel to other Serco offices)
Full Time, Permanent 

Up to £35,000 per annum (dependant on experience)   


Here at Serco, we are seeking a PMO Coordinator to support the PMO team to provide expert PMO support to SBS Service lines: tracking status of project deliverables and milestones; supporting the adoption of the project lifecycle and deliverables; project level risk and issue coordination; monitoring the status of projects transitioning into normal service; coordination of the regular project level reporting cycles; co-ordination of project Governance arrangements, Post project Reviews and project level workshops. You will be part of a growing team that supports a variety of projects and programmes across Serco Business Services and will have the opportunity to work across a variety of different Project and PMO tasks, senior stakeholders and business critical activities.



As part of this you will:


  • Implement governance standards across the Service lines PMO, including tracking, monitoring and updating the status of project deliverables
  • Manage project level Lessons Learned repository; attend project Review meetings to identify key areas of improvement to be captured into the Lessons Learnt repository
  • Carry out assurance review processes as required
  • Liaise with staff in other PMOs so that standards are implemented consistently across Serco
  • Organise workshops to identify areas of improvement for projects, documenting recommendations and presenting them to the PMO Lead
  • Build up a repository of project templates both technical and management to support the project Managers - use examples from current and past projects to identify best practice
  • Continue to evolve the processes and templates throughout the project lifecycle
  • Implement project standards across all projects in the portfolio
  • Update and administer the project plan as required using reports from Project Managers
  • Manage communications from the PMO mailbox including regular reporting cycle requests
  • Prepare consolidated material from project reports for monthly review
  • Complete and distribute monthly portfolio level reports
  • Support implementation of the quality strategy, including any processes and templates, across all projects
  • Implement the change control process across all projects and portfolios.   
  • Provide effective management support to project teams
  • Co-ordinate the publication, review, and sign-off project Management deliverables
  • Ensure project plans are created and maintained, deliverables tracked against time and cost, and resource utilisation is monitored
  • Monitor and report on progress of the project to the Project Board and all stakeholders
  • Co-ordinate quality activities to meet quality objectives. Manage project risks, issues and change control, and communicate the impact to the project
  • Monitor projects against time, budget and quality standards
  • Conduct or contribute to post implementation reviews and identify any lessons learned Feeding carry-forward items back into the workstream, work package and project plan

What you will need to do the role:

  • At least 2 years' experience of working within a Project/PMO environment
  • Experience of programme, project and workstream co-ordination/administration
  • Exposure to the end-to-end project lifecycle
  • Experience of working within a structured project and delivery management framework
  • Knowledge of project management tools and techniques, specifically Prince 2, P3O and MSP.  
  • Knowledge and experience of Microsoft packages for supporting delivery management, including Project Online, Project, PowerPoint, Word and Excel
  • Strong communications skills, both written and verbal
  • Understanding of the importance for detail and organisation with an analytical approach to managing data/information on projects
  • Skill at managing stakeholder groups and balancing diplomacy and tact with assertiveness
  • Very good prioritisation skills to balance key priorities
  • A strong customer centric approach
  • Is courageous and decisive, prioritises effectively, maintains a clear focus and sees action through to delivery
  • Is energetic, determined, positive, goal focussed and consistent - even under pressure
  • Builds trust and demonstrates integrity in all circumstances


Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.


What we offer:


  • Flexible working considered
  • Pension - 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services
  • A company passionate about diversity and inclusion
  • Serco Benefits



About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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Contract Type
Expiry Date
04/04/2023 03:05:00
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